Head of Operations

Are you an experienced Operational leader who has a proven background ensuring high quality service delivery and supports Welcome to Leisure Networks We are a dedicated, innovative not-for-profit community organisation with over three decades of experience supporting customers and communities to connect and thrive. Having just embarked on our ambitious new strategy, LN Next, now is the perfect time to join our team as we continue working to provide our customers with our unique and tailored services and programs. Why Work With Us? Here at Leisure Networks, we take enormous pride in delivering a supportive, fun and high-energy workplace that allows our staff to be themselves, develop their skills and achieve their goals In our recent engagement surveys: 87% of our staff agreed that Leisure Networks allows staff to make a positive difference 90% of our staff felt that they were part of a team 86% of our staff were proud to work for Leisure Networks 82% of our customers were happy with our services and supports In addition to our fabulous culture, we also offer a range of employee benefits, including salary packaging, a detailed induction and orientation program to set you up for success, ongoing training and support from a supportive and hands‑on management team and access to personal, health, financial and wellbeing resources through our Employee Assistance Program. Your New Role Leisure Networks is seeking an inspiring and forward-thinking Head of Operations to join our leadership team and lead the delivery of high-quality, customer‑centred services that make a real impact in people’s lives. Reporting directly to the CEO, this is a rare opportunity to shape innovative programmes and supports that empower people with disability to live fulfilling, autonomous, and connected lives. If you are driven by purpose, committed to excellence, and passionate about creating positive change, this role offers the platform to make a meaningful difference every day. As a visible and influential leader, you will champion our frontline teams, foster a culture of innovation and continuous improvement, and ensure every participant experience reflects our commitment to quality, inclusion, and community connection. You will build strong relationships across the community and sector, respond creatively to emerging needs, and help position Leisure Networks as a recognised leader in customer‑centred, values‑driven service delivery. This is also an exciting time to join us as we activate our LNext strategy. You will lead future growth initiatives, identifying new funding streams, advancing opportunities in supported employment and social enterprise, and ensuring operational readiness for expansion. Initially overseeing our Operational teams, (Support Coordination and Community Inclusion), your portfolio will grow as the role embeds within the organisation. If you are a strategic, collaborative, and purpose‑led leader ready to shape the future of our services, we would love to hear from you. To be successful in this role, you will bring: Strong understanding of disability care, NDIS, disability employment, funding models, and regulatory compliance Demonstrated expertise in clinical governance, risk management, and audit readiness Skilled in stakeholder engagement and building trusted relationships across sectors Values‑driven leader with a track record of building and leading high‑performing, purpose‑led teams Proven success leading complex organisational change and transformation initiatives Commercially astute with strong financial and operational management capabilities Experienced in managing large service portfolios and balancing quality with efficiencyResilient, strategic thinker with strong problem‑solving and decision‑making skills Collaborative leadership style, committed to integrity, inclusion, and social justice Experienced in programme design, delivery, evaluation, and continuous improvement Sound understanding of risk management in complex service environments To Apply: For a confidential discussion about this opportunity and to receive a copy of the candidate pack and position description, please contact David Meade, CEO, or Wende Marsh, Head of People & Culture, (emailprotected) / . Applications will be assessed as they are received. Leisure Networks recognises and respects the value of diversity and we encourage applications from people of all cultures, backgrounds and identities. If you require reasonable adjustments to the recruitment process, please don't hesitate to let us know. Here at Leisure Networks, we are committed to the safety, happiness and empowerment of all children. We demonstrate zero tolerance of child abuse and utilise robust human resources, recruitment and screening practices for all employees and volunteers. #J-18808-Ljbffr