Academy Supervisor

We're looking for a superstar to join our Valmy Academy family This varied, people-focused role sits at the heart of our studio. The Academy Supervisor supports the smooth running of our classes, families, communication and day-to-day operations. You'll be the warm, organised and friendly presence that helps our afternoons flow beautifully. If you love administration, enjoy working with families and thrive in a creative, community-minded environment, we'd love to hear from you. About the Role The Academy Supervisor provides warm, reliable support to our students, parents and teaching team. Working under the direction of the Academy Director, you will assist with daily administration, enrolments, parent communication and the smooth flow of classes during our busiest times. Experience in administration or customer-facing roles is essential, and strong communication, people skills and a proactive, growth-focused mindset are key as we continue to expand the Academy. A minimum of 6 months of administration or customer service experience is required for this position. You’ll look after: Daily admin: emails, phone calls, enquiries and trial booking Enrolments, attendance and ClassManager CRM Experience with CRM systems is required for managing enrolments and attendance records Studio room bookings and calendar management Ticketing setup for events (Humanitix) Coordinating community engagement opportunities – sourcing performance opportunities for our students Keeping the studio organised, safe and welcoming Important to know: This role does not include production management, rehearsal scheduling teaching or backstage leadership during show periods. These responsibilities sit with a separate Production Manager and the Director. However, you will be required to attend Academy events and productions in a support capacity, assisting the Director and creative team where needed. Any hours worked at events or performances sit outside your regular roster and will be accrued as TOIL (Time Off in Lieu). Hours These hours are set each term and aligned with our busiest parent and student traffic times. Hours can be adjusted to suit your lifestyle, however you must be onsite during peak periods. Weekly hours: Valmy Academy follows the Queensland state school term calendar, and therefore working hours may vary slightly during school holiday periods. Any changes to your roster during holidays will be communicated in advance and agreed upon with the Director. During show weeks, performance days and seasonal busy periods, additional hours may be required. These hours will be accrued as TOIL and taken at an agreed time. About You We're looking for someone who is: Warm, friendly and community-minded Highly organised with strong admin skills Calm under pressure and emotionally mature Excellent at communicating with families, staff and students Tech-savvy and confident learning new systems Reliable, professional and consistent Able to follow processes and work independently Someone who genuinely enjoys working with young people and families Experience in performing arts is a bonus, but not required. Requirements Australian working rights Experience in administration or customer service (essential) Why Join Valmy Academy? Valmy Academy is a supportive, family-focused musical theatre school where community, care and creativity come first. You'll be part of a warm, dynamic team and make a meaningful impact on the lives of young people and their families. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr