Service & Scheduling Co-ordinator

We are looking for a take charge, motivated, self‑reliant Service & Scheduling Coordinator to join our team. Our expectations are high, our culture is best in class, and we take care of our employees and customers. You will have ample support, coaching and time to understand and master the various deliverables required. Working with our Senior Leadership team, this role reports directly to the Operations Manager with daily access to business owners and leaders. The ideal candidate is happy where they are currently employed but is interested in a more self‑directed work environment and responsibility. We would like to hire someone who is interested in a career, not a job, who wants to do the work and be recognized for a job well done. 2‑3 years experience in scheduling is preferred. The role and culture will require you to be very organized, flexible, adaptable, efficient and structured with a commitment to accuracy, deadlines and performance. The Role This job entails being fully responsible for the scheduling and monitoring of work issued to our field technicians, to ensure client delivery standards are met in line with contract terms, as well as handling customer service queries. Job Scheduling for effective use of technician time External & Internal Customer Service Delivery Job Preparation Key Responsibilities Client relationships and site information Planning to ensure technicians have required stock/equipment for upcoming jobs Maintain and issue Maps for site instructions Maintain office‑based information registers Answering incoming calls incl office based sales General office admin tasks as required Experience and Proficiency About You As well as your experience and demonstrated skills, we are looking for the below core competencies. Organization and Planning : Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities. Follow through on commitments : Lives up to verbal and written agreements, regardless of personal cost. Attention to detail : Does not let important details slip through the cracks or derail a project. Flexibility/adaptability : Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Communication : Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communications, including email. Communication of Culture If you can commit to and live with these principles, then you’re the type of person who will be successful and help our company thrive. If you feel this level of accountability is not right for you, that you’re not willing or able to engage with us at this level and take the steps necessary to do what you say you are going to do and be accountable for your actions… in other words, live “Above the Line,” then we are not a good fit, and you don’t belong here with us. We understand that not every person is ready for this level of commitment, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following “Above the Line” principles: Accountability: See It, Own It, Solve It, Do It Become part of the Solution Respect for others and their feelings Act now Ask the question: “What else can I do?” Ask the question: “What coaching do you have for me?… What can I do better?” Personal ownership Show others that you care (This is the most important one) Do the right thing. Our Business Culture At MRP we are about our employees and their personal & professional development and understand the importance of working in a supportive and positive environment. Our staff are at the forefront of everything we do, and our customers benefit from our team’s can‑do attitudes, from our Schedulers, Office Team, Technicians & Sales Team through to our Managing Director. Core Values Do the right thing. Be the best you can. Show others that you care. How to Apply If you are qualified and interested in helping us continue our seventy‑six years of profitable success, please send us a cover letter which tells us about you, your work experience, how that experience will support you in being successful with our company and why you are the best person to join our team for this role. Application Questions Do you have experience in a role which requires relationship management experience? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years’ experience do you have as a Scheduling Coordinator? What’s your expected annual base salary? What can I earn as a Scheduling Coordinator #J-18808-Ljbffr