Retail Security Officer

About Wilson As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day. Our vision is to be the most trusted provider of integrated Security Solutions and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in. Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence. About the Role Location: Perth CBD – Raine Square Full Time opportunity available 24/7 availability required Level 2, Full time – $82,000 p/a Sportsman’s Roster with potential for overtime Discounted Parking with nearby Wilson Parking Exciting site leadership opportunities with clear pathways for career progression Wilson Security is expanding in WA securing additional contracts that strengthen our presence in the region. This growth has created new roles within our team, focused on enhancing response and support capabilities for our existing teams and clients. These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions. Duties & Responsibilities Providing strong Customer Service solutions to visitors, contractors & client Proactively monitoring CCTV and Access Control Systems Conducting building patrols to actively report and mitigate security & safety risk Identifying and reporting hazards and building faults for rectification Providing support to tenants and Facilities Managing contractors and deliveries through dock management Responding to emergency situations Ad‑hoc duties Who We Are Looking For Strong Customer Service Skills Previous Retail experience Strong verbal de‑escalation skills Professional physical presence, suited to retail role Proactive and problem‑solving mindset Proven ability to manage youths and challenging patron interactions calmly and safely Ability to work well in a team or autonomously Ability to work in a rotational roster (Nights/Days/Weekends) Australian Citizen or hold Unlimited Work Rights Demonstrated ability to prepare and write reports Demonstrated ability in the use of Computers and Security related systems (Access Control, CCTV, Microsoft Programmes) Availability to and physical fitness to walk and stand for long periods Crowd Control endorsement will be highly desirable Current First Aid & CPR Certificate Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company. We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards. Master Licence SA60888 #J-18808-Ljbffr