Verification Officer

Job overview:Based out of Ballarat, Victoria, as a Verification Officer, your primary responsibility will be to work within our organisational system to verify applicant documentation to ensure their compliance with various requirements. While our customers are our top priority, and we strive to ensure they are always satisfied with our services, they rely on us to provide bullet-proof verification and compliance checks for their applicants. You will be on the front line, delivering the service and ensuring the quality of checks.This is a casual position.

Top five things ‘why Zipline’:We empower people to decide how to hit their results & make an impactGenuinely awesome team & culture. We promise no games, no politicsWe’re a 2021 & 2022 ‘fast 100’ company, growing quickly - so there are loads of opportunitiesA bit about us:We believe Aussie’s deserve a safe and great experience when they need healthcare. That’s why we’re here to create easy-to-use products that make aged care and hospitals a safe and great experienceWe are rapidly expanding our customer base across Australia’s hospital and aged care markets.Key responsibilities:Reviewing the documentation provided by applicants, ensuring it matches the compliance requirements for each check.Following up with applicants to ensure timely completion of checks.Supporting applicants through the process of verification. This may include calling applicants and guiding them through the process.Applying complex decision-making processes to each applicant ensures high-quality checks.Escalating complex cases to your team members and customers.Ensuring a high level of customer trust and satisfaction by providing top-notch customer service.Solving problems efficiently and effectively, ensuring minimal disruption to the customer's operations.Supporting issue resolution in a timely manner and escalating issues when necessary.Building comprehensive individual profiles from sometimes disparate pieces of information.Assist our operations team with various tasks.What's on offerGround floor opportunity in a fast-growing, innovative tech startupAn empowered culture where you can drive and implement changeCollaboration with world-class leaders across product, marketing, and customer successA purpose-driven organisation with a vibrant and positive cultureNew Macbook (or Surface) Kindle & Audible account with over 300+ books

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