Membership Coordinator Full Time

vor 4 Wochen

Penrith City Council, Österreich Penrith Panthers Vollzeit

Membership Coordinator (Full Time) We have an exciting opportunity to join the Penrith Panthers Membership team as a Membership Coordinator on a full-time basis. You will be an exceptional team player with strong product knowledge and will thrive to make sure our members are the number one priority. You will be responsible for the coordination of Membership operations and assist customers with their purchases and enquiries. You will engage customers with enthusiasm and passion for your products, maintaining high levels of customer service. Key Responsibilities Coordination of membership footy hub Assist in the coordination of the membership buses Drive revenue from Membership sales Extensive product knowledge of the Membership program Coordinate Membership operations including payment plan processing, member pack fulfilment, seating allocations and Member events Assist in the ticketing builds and allocation of ticketing for game days Identify and generate areas for Membership growth Communicate in a professional standard both via email and phone Respond to Membership enquiries within 24 hours Enhance customer service standards, including upselling where possible Desirable Qualifications Experience in Membership Experience in Membership software Archtics Experience in Mber+ fulfilment Experience in financial record keeping Necessary Qualifications Strong organisational ability with excellent communication and customer service skills Excellent computer skills including database management, ticketing systems and MS Office Ability to provide accurate service in a timely manner to customers Strong attention to detail Ability and initiative to work efficiently and proactively, either autonomously or in a team As the first point of contact, you will be the face of Panthers for many of our members who are renewing their memberships or joining Panthers for the first time. You will thrive in a busy team environment and enjoy using your outstanding customer service skills to provide members with the best possible experience. You will have a positive, outgoing and energetic approach to work and be exceptionally well groomed at all times. You will need to be available within business hours, including weekends and public holidays. Applications will close at 11:59 pm on Sunday, 9th November 2025. Please ensure all submissions are received before this time. The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply. #J-18808-Ljbffr

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