Insides Sales Representative

An Amazing Career Opportunity for Insides Sales Representative Location: Australia Job ID: 43457 Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and Physical Access Control Solutions (PACS) HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions. Are you ready to make a difference? Join us and help shape the future of security. Summary Reporting to the ANZ Director, you will be working within your given region with the sales and marketing department to contribute to the regional growth. You will be expected to support and collaborate across the whole team to develop business and project specifications. Role Responsibilities Act independently and be able to act as a trusted advisor to customers and prospects throughout the sales cycle. Collaborate with regional and strategic sales teams to drive growth. Manages incoming case queues (including events and advertising) qualifying inbound queries and managing the sales cycle through to Regional Sales Manager handover where applicable. Ensure onboarding and managing customer requests through a structured marketing and sales approach, presenting the added value of HID offers to existing and potential new customers. Manage and monitor customer contacts that follow the marketing campaigns referenced in the CRM. Ensure regular follow-up with our customers in order to provide an advisory approach, analyze and understand their needs, and provide optimization solutions. Keep yourself informed regularly of the evolution of HID product and service offerings, and of transformations in the group’s strategy regarding new offers offered to customers. Your Experience and Background Include Bachelor Degree or Equivalent. A minimum of 2+ years in sales supporting roles or customer service. Demonstrable ability to hit sales targets. Previous experience of selling Physical Access Control solutions would be an advantage. Experience in a solution‑selling environment specifically Saas and/or Cloud based licensing models would be desirable. Excellent communication and negotiation skills. Ability to work as a self‑starter, but also work effectively as part of a team. Hands on attitude with the ability to manage multiple projects, successfully prioritizing. Knowledge/experience of selling RFID / Physical Access Control solutions. Professional, dynamic, friendly and with a genuine interest in business. Skilled in reporting, forecasting and presentation coupled with endless stamina and resilience to successfully transform prospects into customers. Uncompromising attention to detail. Multitasking skills, eager to take on varied tasks. Self‑motivated and hands‑on with a true teamwork mentality. A passion for technology, have a great team ethic. Ace problem‑solving skill. Excellent planning skills with the ability to prioritize, coupled with the ability to work calmly under pressure and display good initiative. Working knowledge of CRM such as Salesforce or equivalent. Ability to read and interpret technical journals, specifications, international technical standards, etc. Customer Expectations Customer first approach with a clear can‑do attitude Excellent Planning, Prioritizing and organisation skills with the ability to adhere to deadlines Show good initiative and enthusiasm Work calmly under pressure Language Skills Ability to effectively communicate in the English language, both verbally and in writing. Computer Skills Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee works in home office or Melbourne head office. Work Requirements Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport. Must be legally eligible to work in the country in which you are hired. What we can offer you Competitive salary and rewards package Competitive benefits and annual leave offering, allowing for work‑life balance A vibrant, welcoming & inclusive culture Extensive career development opportunities and resources to maximize your potential To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds Why apply? Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part‑time job seekers. Integrity: You are results‑orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact Please be aware that our recruitment process may include the use of AI‑powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process. We make it easier for people to get where they want to go On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-HIDGlobal #J-18808-Ljbffr