Receptionist / Trauma Coordinator

Receptionist / Trauma Coordinator The closing date is 13 November 2025 We are looking to recruit a motivated person to join our team as a Receptionist / Trauma Booking Coordinator. The post is based in a busy Day Unit, specialising in plastic surgery. This is a busy Unit with approximately 50 patients a day seen for Outpatient and day case care. You would be on the front reception, greeting and checking in patients as they arrive, arranging appointments and dealing with busy telephone calls. We are looking for a self motivated individual, who has an understanding of Outpatients or a willingness to learn. In return, we can offer an opportunity to learn and develop skills within a varied and exciting speciality. You would be well supported within a well established team. The post is 15 hours a week; shifts and times can be flexible. Main duties of the job To contribute to the provision of a professional clerical / administration and/or reception service to the Plastic Surgery Unit and all its users, including patients, relatives and colleagues. About us Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed. The advert will close at midnight on 13 November 2025. Interviews are due to be held on 25 November 2025. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. Person Specification Qualifications Numerate and literate Educated to GCSE level or equivalent NVQ level 3 hcsw/ customer care/business or relevant admin experience Educated to GCSE level A-C or equivalent Experience with epic Experience Planning and organising straightforward tasks Experience working in a busy office environment or reception role Working within agreed guidelines to set timescales Experience prioritising, planning and organising own tasks Working with guidelinesExperience with dealing with the public Problem solving Creating reports Delivering of small projects Experience of reporting back from audit Experience of using IT package- microsoft office Experience of working in an office environment or reception Previous experience of working in the NHS Previous experience of working with medical records Experience of call handling Knowledge Understanding of confidentiality and data protection Understanding of customer service Understanding of filing/library systems Knowledge of the trusts priorities Knowledge of the trust information systems Knowledge of medical terminology Skills Ability to work as part of a team Good communication skills including telephone, email, face to face Ability to follow processes and procedures Ability to manage time working to schedule and timescales Basic IT skills - ability to use Microsoft Office Outlook Good organisational skills Willing to take on/learn new skills Ability to show attention to detail Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents Ability to touch type Additional Requirements The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cambridge University Hospital NHS Foundation Trust #J-18808-Ljbffr