Senior Records Management Advisor

NSW Department of Customer Service – Sydney CBD NSW Senior Records Management Advisor - Independent Review Office Annual Salary Range: $129,464 - $142,665 + superannuation Employment Type: Temporary (up to 6 months), Full-time Location: Sydney CBD - Flexible working arrangements The organisation The IRO is an independent statutory office established under the Personal Injury Commission Act 2020. The statutory functions of the IRO include to: find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers; manage and administer the Independent Legal Assistance and Review Service (ILARS); conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers' compensation and motor vehicle accident legislation. For more information about the IRO click here About the role IRO are seeking an individual who can introduce formalised records management practices into the agency. The agency currently manages records via network drives, SharePoint and Resolve Case Management. This role will bring discipline to records management, especially records currently maintained in network drives and Sharepoint, with a view to migrate the administration of records to Content Manager (TRIM). Expert understanding of the State Records Act Expertise in Information Governance and Records Management Expertise in Content Manager (TRIM) Administration Ability to produce process and procedure documentation on the lifecycle of records and there use within a small agency and ensure staff follow compliant practices. Experience in records classification and training of staff Experience in migration of older record repositories to a strict environment What we need from you: To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). Applicants invited for interview will be required to complete additional assessments. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via **********@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 17 November 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact **********@customerservice.nsw.gov.au or 8***. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr