Front Office Team Leader

We are Veriu Group (pronounced 'Very You') Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place. Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian‑owned apartment hotel operator. Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship‑Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about. Now is the perfect time for like‑minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you Welcome to Punthill Maitland. Recently opened in the heart of High Street in Maitland, our 76‑key apartment hotel is the first new hotel in a decade for the area, bringing a boutique approach to hospitality to the area. As our team grows, we're looking for a Front Office Team Leader to further develop our guest experience and grow with our team as we enter our second year of operations. 76 apartments catering to both the corporate and leisure travel markets Two conferencing spaces & a guest gym Located in the heart of Maitland's High Street and bustling Levee Precinct Responsibilities Oversee the front office including team management, training, rostering and development of front office procedures and processes. Ensure the front office provides a high level of guest experience at check‑in, check‑out, and during stay, leading by example and setting the standards we have become renowned for. Create new ways to leave guests with a lasting memorable experience, by thoughtfully tailoring the ways we delight them & encouraging our team members to think outside the box. Use your inquisitive nature to identify new sales leads, encouraging the team to do the same, and contributing to the commercial success of the hotel. Manage emergency situations in a safe and professional manner. Build strong and authentic relationships with your teammates and our guests. Provide support and assistance to the Hotel Manager in higher‑level hotel management and admin tasks, embracing the opportunity to grow professionally. You'll be someone looking for a long‑term career with a growing, Australian‑owned hotel group. Access: National career growth opportunities Accelerated development in a variety of hotel management or corporate areas The chance to join our Fast‑Track Hotel Management Development program Genuine flexibility and job security High performing culture that values relationships & individuality, where our leadership know you by name Generous referral bonuses when you refer your friends to work with us (up to $1000) Discounts on accommodation across our network Discounts on private health insurance Access to our Employee Assistance Program About You We work in a fast‑paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset. The successful person must have: Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights) First Aid Certificate (or be willing to obtain within their first month) Responsible Service of Alcohol Certificate (or be willing to obtain within their first month) Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required) Demonstrated experience leading a team with kindness in order to achieve outcomes Demonstrated ability to problem‑solve and manage escalated complaints with appropriate resolutions High standards of attention to detail and communication skills (written & verbal) Experience in a role where you've set the standard for genuine and attentive customer service (the kind that makes the lobby feel like a warm hug) #J-18808-Ljbffr