Manager Workforce Performance
vor 24 Stunden
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. The Manager Workforce Performance & Expense leads the Workforce Management Service Performance team and has accountability for the real-time and near-term operational performance of workforce management across the Customer Care & Recovery portfolio (including the Global Contact Centres, Customer Journey Operations & the Customer Advocacy Teams). This role is responsible for ensuring that all WFM processes—from scheduling and intraday management to post-event analysis—are executed to the highest standard, delivering optimal service outcomes, operational efficiency, and cost control. The Manager partners closely with operational leaders, BPOs, and WFM support teams to drive performance, resolve issues, and identify opportunities for continuous improvement. A key focus of this role is to translate strategic workforce plans into actionable, real-time execution, ensuring that resources are deployed effectively to meet service delivery targets. The Manager will lead the team in monitoring, analysing, and enhancing WFM performance, leveraging data-driven insights and best practice methodologies. The role also oversees systems administration, payrollintegration, and compliance with operational policies, ensuring seamless support for both onshore and offshore operations. You’ll have – 7+ years in similar role Tertiary qualifications in Business Management, Commercial or Financial Extensive experience in real-time workforce management and operational performance in a complex, multi-channel environment (including contact centres, BPOs, and support teams). Strong analytical, problem-solving, and data interpretation skills, with advanced proficiency in WFM systems. Demonstrated ability to lead, coach, and develop high-performing teams, fostering a culture of accountability and continuous improvement. Proven capability in stakeholder engagement, negotiation, and relationship management at all organisational levels. Advanced skills in Microsoft Office (especially Excel and Power BI) and experience with reporting and analytics tools. In-depth understanding of payroll integration, leave management, and compliance with industrial agreements and policies. Experience in process improvement, change management, and user acceptance testing. Strong organisational skills, with the ability to prioritise, manage competing demands, and deliver results under pressure. Excellent verbal and written communication skills, including the ability to present complex analysis clearly. High level of professionalism, integrity, and commitment to customer experience and business objectives. #J-18808-Ljbffr
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Manager Workforce Performance
Vor 3 Tagen
Council of the City of Sydney, Österreich Qantas VollzeitManager Workforce Performance & Expense 1 day ago Be among the first 25 applicants Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the...
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Lead, Real-Time Workforce Performance
Vor 3 Tagen
Council of the City of Sydney, Österreich Qantas VollzeitA leading Australian airline is seeking a Manager of Workforce Performance & Expense based in New South Wales. You will be responsible for leading the Workforce Management Service Performance team to ensure optimal service and cost control within Customer Care & Recovery. The ideal candidate should have over 7 years of experience in workforce management and...
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Manager – Workforce Consulting
Vor 7 Tagen
Council of the City of Sydney, Österreich KPMG Australia VollzeitKPMG’s Human Capital Risk and Compliance (HCRC) Practice is a multidisciplinary team delivering end‑to‑end services across organisation assessment and development, HR and Payroll governance and risk, industrial relations, employment law, and data analytics. We support clients across all market segments to manage human capital risk and improve...
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Workforce Strategy
vor 4 Wochen
City of Melbourne, Österreich Greater Western Water VollzeitAbout Greater Western Water Greater Western Water is a Victorian government owned water corporation that provides an essential service to some of the fastest‑growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Benefits We embrace flexibility and connection with a balance of on‑site...
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Workforce Strategy
vor 3 Wochen
City of Melbourne, Österreich Greater Western Water VollzeitGWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more We embrace flexibility and connection with a balance of on-site and WFH Free onsite parking...
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Marketing Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Performance Space VollzeitJoin to apply for the Marketing Manager role at Performance Space Performance Space is the crucible for risk‑taking artists. Emerging over 40 years ago in response to artists’ articulated desire to explore and investigate new forms of art, Performance Space has consistently identified, nurtured and presented new directions in contemporary practice. We...
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Workforce Performance
vor 2 Wochen
City of Melbourne, Österreich Pepperstone VollzeitIntroduction The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive...
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Workforce Performance
vor 2 Wochen
City of Melbourne, Österreich LGBT Great VollzeitIntroduction The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive...
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Production Manager
vor 3 Wochen
Council of the City of Sydney, Österreich APG Workforce VollzeitAPG Workforce is proud to partner with M&J Chickens, a leading Australian poultry provider supplying premium poultry products to the food service industries across the country! We’re seeking an experienced and hands‑on Production Manager (Afternoon Shift) to join the team at our Marrickville site. This is an excellent opportunity for a motivated leader...
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Workforce Manager
Vor 5 Tagen
City Of Joondalup, Österreich Probe CX VollzeitWorkforce Manager at Probe CX Location: Probe CX Joondalup, Western Australia, Australia About the Role The Workforce Manager is responsible for creating, implementing and driving a strategic approach to workforce planning while considering current state and strategically planning for future needs in partnership with other business units. Lead ongoing...
