Claims Performance Manager

General Manager Claims, Ansvar Insurance Australia Working hours: 37.5 hours per week, Monday to FridayDuration: PermanentLocation: MelbourneJob Ref: About The Role Ansvar Australia, part of Benefact Group, is seeking a Claims Performance Manager to join our Melbourne office. In this role you will be the strategic architect behind our claims excellence, driving innovation while protecting those who serve others. You will shape our claims strategy, enhance technology capabilities, and ensure we continue delivering industry‑leading service that makes Ansvar the most trusted name in specialist insurance. Why join us? We are in an exciting journey of transformation and need innovative thinkers and changemakers who want to shape the future, not just be part of it. Work directly with decision‑makers who champion fresh ideas and where you can make a genuine impact. As a nimble, dynamic organisation, you’ll gain exposure to challenging projects and cross‑functional skills. From our Community Education Programme to protecting heritage buildings and partnering with faith‑based and community organisations, your work will make a tangible difference. Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked among Australia’s Top 40 Best Workplaces to Give Back in 2024, we offer fantastic career and development opportunities, with all profits going to charity and good causes. What You’ll Be Doing Lead Claims Excellence: Develop industry‑leading service models with clear SLAs and continuously enhance systems to exceed customer expectations Drive Strategic Performance: Conduct comprehensive analysis of claims metrics, identify trends, and provide strategic insights to stakeholders Manage Supplier Networks: Oversee national claims supplier network, audit and approve new suppliers, and establish Service Level Agreements for optimal performance Ensure Risk & Compliance: Conduct portfolio reviews, manage business risks, and ensure compliance with regulatory requirements and company objectives Maximise Recoveries: Manage and optimise claims recoveries across all business classes while maintaining exceptional customer service standards What You’ll Need to Have Extensive Claims Experience: Minimum 10 years in claims management with a proven track record of meeting KPIs and business targets Professional Qualifications: ANZIIF Senior Associate level or relevant tertiary qualifications in Insurance with comprehensive general insurance knowledge Leadership & Communication: Demonstrated leadership ability with exceptional communication skills and experience in stakeholder management Analytical & Technical Skills: Advanced analytical reasoning, strong Microsoft Office proficiency, and ability to manage complex claims Regulatory Knowledge: Sound understanding of relevant legislation including Insurance Contracts Act, Privacy Act, and General Insurance Code of Practice What Makes You Stand Out Strategic Leadership: A trusted advisor who can challenge senior leaders constructively and connect risk, strategy, and culture Autonomous Drive: A self‑starter who thrives on independence while building impactful initiatives from the ground up Commercial Excellence: Strong commercial acumen with decisiveness on critical business issues and disciplined focus on technical excellence Adaptable Resilience: Responds positively to change, actively seeks feedback, and moves forward constructively following setbacks Purpose‑Driven Values: Passionate about making a genuine difference while embracing Ansvar’s values of trust, ethics and community focus What We Offer A competitive salary – let’s discuss it Flexible, Hybrid working in modern CBD offices Generous industry performance bonuses Generous annual leave plus birthday, well‑being, paid parental, volunteering & more Tailored professional development programs Recognised as the Best Australian Workplace for Fathers (2025) Good Company Award Winner (2025) Hear from the hiring manager "Join us at the heart of Ansvar’s claims transformation. As Claims Performance Manager, you’ll lead innovation, governance, and supplier excellence driving smarter systems, sharper insights, and stronger outcomes for our customers and communities." About Us At Ansvar Insurance, we are transforming the way we operate. As specialists in the Care, Community, Faith, Education, and Heritage sectors, we are modernising our business while staying true to our purpose – protecting those who serve others. Benefact Group is a unique international financial services group made up of over 30 businesses. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone. If you need any additional support during the recruitment process, please let us know. #J-18808-Ljbffr