Telstra Retail: Full Time Customer Service

Telstra Retail: Full Time Customer Service & Sales Consultant (ERINA) Employment Type: PermanentClosing Date: 4 Jan :59pmJob Title: Telstra Retail: Full Time Customer Service & Sales Consultant (ERINA) Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. What You’ll Be Doing: Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits: Annual Fixed Remuneration: $64,915.20 per year* *Junior Rates apply for those under 20 years of age. Plus 12% Superannuation Plus 10% Variable Remuneration** Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners. Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave. Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step. Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success. Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected. *Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. 12% superannuation included. **If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time). **The first 2 months are guaranteed while you learn on board. What We're Looking For? Great Communication Skills: You’re a natural at connecting with people and making their day better. Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer. Sales Drive: You’re motivated to achieve (and exceed) sales targets and KPIs. Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment. Resilience and Positivity: You have a can‑do attitude, even when things get busy. Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest How to Apply: Ready to kickstart your journey with us? Click "Apply Now" to submit your application After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process. Join Us at Telstra Retail: When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr