S&S Banking Consultant, Ipswich QLD
vor 1 Woche
The role is listed for S&S Banking Consultant at a location in Ipswich, Queensland. Below you will find the key responsibilities and qualifications for the position. About Us At Suncorp Bank, part of the ANZ Group, we build careers with exceptional growth potential in a culture of purpose and belonging. All applicants are directed to ANZ systems for the recruitment process. About The Role As a S&S Banking Consultant, you will support customers through Face‑to‑Face interaction and inbound/outbound calls with everyday banking enquiries, account openings, and related processes, balancing team, customer, risk, and performance outcomes. Role Location: Shop 3 Ipswich Riverlink Shopping Centre, Cnr Downs Road and Terrace Street, Ipswich, QLD, 4305Role Type: Permanent, Flexible Part‑time (20hrs/week) Responsibilities Deliver customer‑obsessed service that drives satisfaction and first‑call resolution. Provide timely and accurate information on everyday banking enquiries, account openings and processing via telephone and/or online channels. Listen, build trust and ask the right questions to exceed customers’ expectations and improve outcome, resulting in strong NPS outcomes. Contribute to a team culture that balances people, customer, risk, and performance. Ensure compliance with all internal policies, procedures and external requirements, including privacy legislation and FSRA, as well as underwriting guidelines. Qualifications Exceptional customer focus – retail experience is an advantage. Experience as a user and promoter of technology – knowledge of digital channels is an advantage. Ability to multi‑task, adapt to change and ambiguity. Willingness to work collaboratively in a team environment. Sound understanding of compliance. Excellent communication and interpersonal skills. We recognize that you may not meet every single requirement; a growth mindset is highly valued. Benefits and Work Environment Work‑life balance support, including flexible arrangements and remote work tools. Opportunities for growth across Suncorp Bank and the wider ANZ Group, operating in nearly 30 markets worldwide. Strong focus on employee wellbeing with health, diversity and inclusion initiatives. Inclusion and support for candidates with disabilities or access requirements. To learn more about working at Suncorp Bank and the ANZ Group, visit . Apply for the role by searching for reference number on ANZ Careers. Job Posting End Date : 05/12/2025, 11.59pm (Melbourne, Australia) #J-18808-Ljbffr
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S&S Banking Consultant, Ipswich QLD
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