Onsite Support Engineer
Vor 6 Tagen
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Melbourne# Onsite Support Engineer## Your RoleThe Onsite support engineer will: -provide walk-up service center support at BOQ office during BOQ standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate -provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents -Retain ownership of Customer issues until resolved, escalated or accepted by another individual -provide Authorized Users with required support for how-to questions and other IT-related questions -ensure the asset register is maintained and accurate at all times -provide reports including the number of interactions & the number of resolved interactions -treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT -Adhere to Service Level Agreement response and resolution time requirements -Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner -Comply with Customer and Capgemini change management policy and processesDesktop/Laptop hardware & Software breakfix & refresh, File & printer services,**What you’ll love about working here*** You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.* We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.* At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.* We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.Apply todayExperience levelExperienced ProfessionalsLocationMelbourne#J-18808-Ljbffr
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Council of the City of Sydney, Österreich Hemmersbach GmbH & Co. KG VollzeitA leading IT infrastructure company in Sydney is seeking an experienced IT Support Engineer to provide 2nd line onsite technical support to enterprise users. You will assist with deployment, troubleshooting hardware and software issues, and managing IT tickets. Ideal candidates will have strong technical skills, at least 3 years of support experience, and...
