Senior Claim Assessor

Role This is a Fixed Term Position until 30 June 2025. Reporting to the Insurance Coordinator, you will be the responsible for leading the compilation or property insurance and Disaster Recovery Funding Arrangements (DRFA) claims for natural disaster events that have impacted from Victoria’s arterial road network from the October 2022 flood and storm event, and subsequent events. The role will take a key function in supporting the implementation of a clear insurance claims process for the Transport Services group and act as a senior lead to support other claims assessors in the team. The role will assist the Insurance Coordinator in their management of this key risk deliverable, in line with government and departmental expectations and policies. Position Outcomes / Accountabilities Build and maintain effective relationships with key stakeholders across DTP, other agencies and external contractors. Provide oversight to the claim’s compilation process from natural disaster events since the October 2022 flood and storm events Be the senior member of the claims assessor team and assist the Insurance Coordinator to manage the administration of property insurance and DRFA claims for the Transport Services group. Implement, refine and provide continuous improvement to the property insurance claims process alongside contractors and internal resources. Support the Transport Services executive group with the provision of accurate and authoritative advice. Proactively support emerging priorities with an agility to shift focus to respond to reactive issues and risks to support requirements of management. Key Selection Criteria To be successful in this role, the ideal candidate will excel in critical thinking and problem-solving to navigate and resolve issues, including policy interpretation and application. They will proactively seek opportunities for innovation and continuous improvement, leveraging feedback and existing systems to enhance work quality and efficiency. Additionally, the candidate must demonstrate strong stakeholder management skills and the ability to communicate effectively, delivering clear and impactful presentations and training materials. Personal Attributes On a personal level, the candidate will prioritize outcomes thinking by ensuring their work and the team’s operations positively impact the community. They will also foster a collaborative culture, guiding others to work together effectively, overcoming barriers to information sharing, and seeking opportunities for cross-team collaboration. Qualifications and Experience Desirable A relevant tertiary degree in business, engineering or public policy or extensive relevant experience.Experience in insurance claims or general process management would be beneficial. What we offer Meaningful work making Victorian communities more accessible and liveable. Professional growth and development opportunities across the department and the wider Victorian Public Services A hybrid working model focused on collaboration and teamwork. Optimal work-life balance initiatives including flexible working arrangements. Opportunity to work across multiple urban and suburban hubs. We prioritise the development of a safe and inclusive culture. Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and / or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and / or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals. IMPORTANT INFORMATION ON HOW TO APPLY Non-DTP Employees (Including Vic Public Service outside of DTP) Create an account by clicking the ‘Apply’ button and follow the prompts. For help, for Quick Reference Guide. Applications close at 11 : 59 PM on Tuesday 3rd September 2024. Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications. If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email. #J-18808-Ljbffr