Guest Experience Supervisor
vor 3 Wochen
Guest Experience Supervisor - Sydney Hills Holiday Park We are a leading Australian property group that owns, operates and develops a fast‑growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1,300 people across 120 parks and communities, with offices in the three eastern seaboard states. Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong. In this Role, You’ll Lead the Front Office team by allocating tasks, supervising work, and ensuring smooth daily operations. Deliver exceptional guest service through warm welcomes, efficient check‑ins/outs, and promoting park amenities and activities. Drive sales and bookings by converting walk‑ins, upselling experiences, and promoting other Ingenia destinations. Coordinate holiday activities by planning, setting up, and supervising programs that create fun, safe experiences for guests. Manage admin tasks including payments, guest queries, maintenance logging, and using systems like Newbook and MS Office. You’re Likely a Match If You Team Collaboration & Guest Focus – Work cooperatively with others and build strong relationships by exceeding guest expectations. Proactive & Quality‑Driven – Take initiative, act promptly, and maintain high standards across all tasks with attention to detail. Inclusive & Organised – Value diverse perspectives, plan effectively, and manage time and resources to meet goals. Confident Decision‑Making – Analyse information, evaluate options, and make timely, informed decisions to support operations. Reliable & Empathetic Style – Bring integrity, a can‑do attitude, and a calm, safety‑conscious approach to hands‑on work. Our Recruitment Process Apply via our website; no cover letter needed. Quick phone chat and interview with your future manager. Background checks. Offer and onboarding; welcome aboard All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. #J-18808-Ljbffr
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vor 10 Stunden
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vor 12 Stunden
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