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System Engineer
vor 1 Monat
System Engineer / Field Applications Engineer Deep dive into the lifespan of International Business practices | Helping Partners Build Smart Data / AI Infrastructure This is a full-time role located in the Greater Sydney Area. The Solution Consultant plays a pivotal role in supporting QNAP's end-to-end process including presales, partner enablement, and post-sales support across Australia and New Zealand. This role bridges the gap between business needs and technical capabilities, driving solution adoption through strategic engagement with system integrators (SI), managed service providers (MSP), and enterprise customers. Key Responsibilities Lead technical response for bids and RFPs, deliver technical validation, competitive positioning, and PoC process Prepare solution briefs, architecture diagrams, and technical pitch decks tailored to vertical use cases Collaborate with Sales Manager to convert opportunities into successful deployments Post-Deployment Optimization : Act as an escalation point to provide first-level customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction Provide strong customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance Support after-sales technical support and monitor Return Merchandise Authorization (RMA) cases Collaborate with Product and Service teams to administer post-sales support for customers Coordinate with HQ support and R&D teams for escalated technical issues Technical Knowledge Transfer & Field Readiness : Develop and deliver advanced technical enablement sessions for partner engineers Create and maintain ANZ-specific technical documentation Perform system configuration, testing, and evaluation, address technical documentation, and maintain the process and quality of document launches Knowledge Comprehensive expertise in NAS, NVR, RAID configurations, backup and virtualization, with proficiency in networking. Demonstrated ability to design solutions tailored to vertical industries and across SMB / enterprise environments. Knowledge of ANZ enterprise IT landscape and vertical solution requirements. Hands‑on experience supporting technical proposals and solution design for bids, including RFP / RFI responses and compliance mapping. Skill Solution design and technical presentation skills. Ability to translate business needs into technical architectures. Skilled in PoC execution, performance benchmarking, and competitive analysis. Effective communicator across technical and non-technical stakeholders. Technically curious and solution-oriented. Proactive and responsive to partner and customer needs. Collaborative across sales, marketing, and HQ teams. Committed to continuous learning and technical excellence. About QNAP QNAP Inc. is the global leading storage system provider. The product line covers NAS, NVR video surveillance, and networking solutions for consumer, small / medium business, and enterprise market segments. QNAP leverages not only hardware design but also a growing core competency in software engineering that is precisely focused on bringing to market products that offer the highest available performance coupled with outstanding reliability, scalability, and ease of installation and use. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries IT Services and IT Consulting #J-18808-Ljbffr
