Senior Sales Operations Analyst

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 400,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Sales Operations Analyst, you’ll be part of the Revenue Operations team and will thrive on driving impact and shaping the future of sales operations, contributing significantly to our goal in being the world’s largest employment platform. This isn’t just a job – it’s an opportunity to be at the heart of a fast-growing SaaS company, working alongside a high-performing team to unlock new levels of efficiency, insight, and innovation. Your key focus areas will be: Designing and refining sales processes to improve efficiency and scalability of our global sales teams Building and maintaining dashboards and reports to track key sales metrics such as pipeline health, conversion rates, win/loss rates, sales cycle length Overseeing the Salesforce CRM and ensure it’s optimized for the sales team’s needs Implementing strategies to improve pipeline velocity and conversion rates This will include: Optimize Sales Processes: Design and refine global sales processes to improve efficiency and scalability. Data-Driven Insights: Build and maintain dashboards and reports to track key sales metrics like pipeline health, conversion rates, and sales cycle length. CRM Mastery: Oversee and optimize Salesforce CRM to ensure it meets the needs of our sales team. Boost Pipeline Performance: Implement strategies to improve pipeline velocity and conversion rates. Tech Stack Innovation: Help design, implement, and optimize our sales tools and processes to keep our tech stack cutting-edge. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: Proven Experience: 3+ years in Sales Operations, ideally within a high-growth SaaS environment. Tech-Savvy: Expertise in Salesforce CRM, prospecting tools, automation platforms, and other SaaS sales technologies. B2B/B2B2C Expertise: Experience navigating the complexities of B2B or B2B2C SaaS environments, with a focus on both Direct Sales and Partnerships. Creative Problem Solver: You see opportunities where others see obstacles and are always ready to rewrite the playbook. Action-Oriented: You’re agile, adaptable, and ready to roll up your sleeves to get the job done. Strategic Thinker: You focus on what really matters and make decisions that drive real impact. Communication Pro: Whether presenting to stakeholders or crafting a killer email, you know how to communicate with clarity and confidence. What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means: You will work remotely, with the flexibility to own your time and impact You will access cutting-edge tools to amplify your work, knowledge and outputs You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. #J-18808-Ljbffr