Night Porter

Bundiyarra Aboriginal Community – Geraldton WA BUNDIYARRA REGIONAL ABORIGINAL COMMUNITY KINSHIP STAY - NIGHT PORTER - (50D) Aboriginality is an essential criterion and is provided for in accordance with section 50(d) of the Equal Opportunity Act 1984 (WA) ABOUT THE POSITION The Night Porter will be responsible for ensuring that the overnight shift of the BRACKS is running smoothly. Working in this environment, the Night Porter will have total responsibility for all portering duties of the BRACKS including giving assistance to the clients during the night, general requests, assisting with reception and night audit tasks and ensuring the overall security of the BRACKS overnight. The Night Porter will also be active team members in coming up with ideas that can enhance the service delivery of the BRACKS. ABOUT BUNDIYARRA ABORIGINAL COMMUNITY (ABORIGINAL CORPORATION) Bundiyarra is committed to employing a caring, responsive and dedicated team of employees who provide services that enhance the quality of life in the community. Staff are called to behave in such a way that upholds the Bundiyarra’s mission and demonstrates the values to work co-operatively and collaboratively. Mission: Bundiyarra will: Foster strong & rewarding partnerships to enable a range of services and social enterprises which ensure the sustainability of the organisation and our community. As a culturally significant site we will enhance cultural connectedness through; The passing on of knowledge and culture for future generations Providing a range of learning programs The evolution and development of various cultural expression Be landscaped with traditional food and medicine plants Working in partnership with our community, elders, and traditional owners to ensure all aspects of our business follow cultural protocols Vision: Bundiyarra envisages an empowered community where Yama(t)ji and Aboriginal cultures are recognised, respected, and have a valued place in this region. Cultural strength, awareness, and respect Mutual Community Trust Transparency and Accountability Supporting Social and Cultural wellbeing Leading with strength and independence ABOUT BUNDIYARRA REGIONAL ABORIGINAL COMMUNITY KINSHIP STAY – BRACKS The Bundiyarra Kinship Stay will address the need for additional accommodation in Geraldton by providing pay-per-stay accommodation for Aboriginal people who visit Geraldton to access services, or participate in business, educational, cultural or family activities. They are designed to be safe, culturally appropriate and affordable, and have the capability to connect guests to local services. It will be a welcoming place that will be drug and alcohol free. The Bundiyarra Regional Aboriginal Community Kinship Stay - BRACKS will: Provide Aboriginal people and families with safe, culturally appropriate, and affordable short-term accommodation options Help improve the wellbeing of Aboriginal people by enabling family groups to remain together while travelling; as well as facilitating access to essential services and supports, and training and education opportunities. Help prevent potential rough sleeping and overcrowding Boost job creation, Aboriginal employment opportunities and economic activity. Bundiyarra has been awarded the BRACKS Management Tender for 4 years and have partnered with MercyCare who are currently managing the Broome, Derby and Kalgoorlie-Boulder Aboriginal Short Stays. MercyCare will provide learnt experience, guidance, mentorship and capacity building to the GASSA team and Bundiyarra to ensure excellence in service delivery, contract management, capacity building of the Corporation and business mentorship to guide Bundiyarra on this journey of growth. Bundiyarra will anchor the facility in local identity, governance, and cultural leadership. We will ensure the service reflects availability to surrounding communities and language groups and acknowledge mobility across country for the need for culturally safe spaces beyond city services. The service will embody collective care, kinship, and shared responsibility. We will ensure visibility and prioritisation of cultural safety in service delivery. Our vision for managing this service on behalf of the communities in our region is that the BRACKS will be a place that evokes healing, unity, and cultural belonging. Bundiyarra will ensure that the BRACKS is a culturally safe, trauma-informed space where Aboriginal people and families can rest, reconnect, and restore wellbeing. Grounded in kinship, Country, and community the facility supports short term transitions with dignity, respect, and cultural integrity. It is a place of healing, belonging, and strength. KEY RESPONSIBILITIES Greeting and assisting guests if they need assistance after hours. Ensuring that the entrance area remains in a clean, presentable manner. Provide timely and courteous service, anticipating guest needs and establishing rapport with the guests of the BRACKS. Partaking in night audit tasks as required for the BRACKS. Data entry into the Service’s computer system. Reports any faults or maintenance issues to the Accommodation Manager. Ensure all health and safety checks are completed on time. Report security issues to the BRACKS Business Support Officer. Undertake other general administration tasks as required. Ensure a high level of customer service to the Service guests. Take proactive approaches when dealing with guest concerns and complaints. Extend professionalism and courtesy to guests at all times. Ensure guests comfort and safety. Provide reports to the Accommodation Manager and Business Support Officer as required. Adhere to BRACKS policies and procedures. Undertake other duties as assigned by the Business Support Officer. Effective Team Member Participates as a positive and reliable team member promoting and contributing to a supporting team environment. Participates in, contributes to, and implements quality improvement frameworks, goals and principles. Proactively and positively participates in performance development and review activities. Maintains confidentiality of all information in accordance with Bundiyarra’s Confidentiality policy. Understands and complies with all organisational policies, procedures and relevant legislation. Undertakes additional business duties as requested by the Accommodation Manager and Business Support Officer. Work Health and Safety Models and complies with WHS responsibilities, including policies, operating procedures and instructions. Reports all risks, hazards, incidents, near misses and accidents as per the correct procedure and acts to remove hazards where possible. SELECTION CRITERIA Qualifications, Knowledge and Experience Ability to work autonomously to ensure tasks are completed within deadlines. Experience in a customer service environment and the willingness to learn new tasks. Sound Security knowledge. Demonstrated ability to work with and communicate effectively and sensitively with Aboriginal and Torres Strait Islander people. A commitment to excellence in customer service, to ensure consistent provision of service to internal and external stakeholders. Good computer skills and proficient in Microsoft Office. Skills, Attributes and Competencies A commitment to building the attitudes, knowledge and skills to work in cross-cultural situations competently. A commitment to person centered practice in undertaking work and willingness to ongoing learning and development in adopting the approach. Excellent communication and interpersonal skills to develop effective relationships, promote services and resolve clients/staff issues in an empathetic, sensitive and flexible manner. Demonstrated high level time management and organisational skills. Demonstrated negotiation and conflict resolution skills. Demonstrated ability to work effectively as a team member. Well-developed documentation and information management skills. Willingness to participate in the development and implementation of innovative work practices to improve the quality of guest support. REGISTRATIONS AND LICENCES National Police Clearance Working with Children Check To apply for this position, select "Apply" with your current resume along with a cover letter outlining your suitability for the position based on the qualifications and experience shown above and addressing the selection criteria. Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions or would like more information on the recruitment process, please contact our HR Officer on 7***. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr