Director, Managed Contact Centre Services
vor 3 Wochen
Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services across commercial and government clients. The Opportunity The Director will own the end-to-end strategy and lifecycle of managed Contact Centre Services, ensuring service differentiation in a competitive market. Leading a global team of around 40 specialists, this position will oversee 24/7 operations across Australia, India, Malaysia, and the Philippines, driving customer experience, technical excellence, and commercial outcomes. This role has accountability for leading specialised technical support functions that serve both commercial and government clients, managing vendor performance, product strategy, and continuous transformation through automation, AI, and digital innovation. Engagement at executive level with enterprise and government customers is a key component of this position. Key Responsibilities Define and execute strategy for managed Contact Centre Services across enterprise and government markets Lead global operations supporting a large customer base and tens of thousands of contact centre agents on industry-leading platforms Drive transformation programs including automation, AI, cost optimisation and service innovation Act as final authority for service capability, product strategy sign-off, and complex customer escalations Build trusted relationships with senior executives across private and government sectors Ensure compliance with industry frameworks including ITIL, ISO 20000, ISO 27000 and other relevant standards Manage global workforce, operational budgets, and vendor partnerships to achieve service excellence About You 15+ years’ experience in ICT/Telco enterprise service delivery and managed services Proven leadership of large, global 24 x 7 operational teams and complex vendor ecosystems Demonstrated success in transformation initiatives, cost optimisation and service improvement Strong commercial acumen with experience managing large cost centres and contractual obligations Exceptional stakeholder management skills, with the ability to influence C‑suite and senior government executives Strong people leader with the ability to mentor, develop, and inspire a global technical team Solid understanding of contact centre technology platforms, particularly NICE and Cisco solutions, with the ability to apply this knowledge strategically Relevant tertiary qualifications in IT, Engineering or Business; MBA desirable This role offers the opportunity to lead a critical function within a major enterprise provider, with the scope to shape strategy, deliver innovation, and drive measurable impact across industries and government. For a confidential discussion, please contact Nic Gulliver on , or click ‘Apply Now’ and quote reference # . Peoplebank Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you. #J-18808-Ljbffr
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Director, Managed Contact Centre Services
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank Australia NSW VollzeitDirector, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...
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Director, Managed Contact Centre Services
vor 1 Woche
Council of the City of Sydney, Österreich Peoplebank VollzeitDirector, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...
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Director, Managed Contact Centre Services
vor 4 Wochen
Council of the City of Ryde, Österreich Peoplebank VollzeitDirector, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...
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Director, Global Managed Contact Centre Services
vor 1 Woche
Council of the City of Sydney, Österreich Peoplebank VollzeitA leading enterprise organization in New South Wales seeks a Director of Managed Contact Centre Services. This pivotal role involves overseeing global operations, driving innovation, and managing vendor performance. The ideal candidate has over 15 years of experience in ICT/Telco service delivery, strong leadership skills, and a solid understanding of...
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Director of Global Managed Contact Centre Services
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank Australia NSW VollzeitA leading enterprise organization is seeking a Director, Managed Contact Centre Services to oversee strategy and operational delivery within commercial and government sectors. This pivotal role requires extensive ICT experience, proven leadership of large teams, and a strong commercial background. Key responsibilities include driving transformation and...
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Global Director, Managed Contact Centre — AI
vor 3 Wochen
Council of the City of Sydney, Österreich at VollzeitA leading enterprise organisation in Australia seeks a Director of Managed Contact Centre Services. This pivotal role involves guiding strategy and operational delivery for contact centres across commercial and government clients. The ideal candidate will have over 15 years of experience overseeing global teams, driving innovation, and managing complex...
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Contact Centre Engineer
vor 1 Woche
Council of the City of Sydney, Österreich Peoplebank VollzeitContact Centre Specialist Our client is seeking Contact Centre Specialist to join one of the largest and most high‑profile Contact Centre programs in the country. If you’re passionate about delivering outstanding service and enjoy working with cutting‑edge technology, this is an exciting opportunity to make an impact at scale. The primary purpose of...
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Business Development Manager – Managed Services
vor 3 Wochen
Council of the City of Sydney, Österreich Symbos Managed Services Inc VollzeitA dynamic business group is seeking a motivated Business Development Manager in Sydney to lead growth across new and existing clients. The ideal candidate has 3–5+ years of experience in BPO or managed services, a strong sales record, and excellent communication skills. You'll handle the sales cycle from lead generation to closing, collaborating with teams...
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Enterprise Cloud Contact Centre Engineer
vor 1 Woche
Council of the City of Sydney, Österreich Peoplebank VollzeitA leading technology consultancy is seeking a Contact Centre Specialist located in Australia to deliver managed services and technical support for Cloud technologies. The ideal candidate will have a Bachelor’s degree, strong implementation experience in major contact centre platforms, and problem-solving abilities in dynamic environments. This role offers...
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Strategic BD Manager – BPO
vor 3 Wochen
City of Melbourne, Österreich Symbos Managed Services Inc VollzeitA leading managed services company in Melbourne is looking for a Business Development Manager to drive growth across new and existing clients. The ideal candidate has 3–5+ years of experience in sales within the BPO or managed services sectors and excels in relationship-building. This role offers opportunities to work in a fast-paced, entrepreneurial...
