Workforce Engagement Support Officer

Department of Justice and Community Safety VIC – Geelong VIC At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria. Want to be part of it? Utilise your Human Resources expertise to provide support and advice to Corrections Victoria at Western Plains Correctional Centre 2 x Ongoing, Full-Time opportunities to work with a high-performing and passionate team in the Victorian Public Service VPS Grade 2: $60,295 - $77,430 plus superannuation. About the Business Unit: Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody. Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care. Modern amenities include medical wards, a cultural centre, and vocational training facilities. Western Plains provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Western Plains has advanced technology which improves security, streamlines operations and enhances connections for the people in our care. Western Plains operates with three primary service teams: Workforce and Prison Services, Communities, and Safety and Operational Service which collaboratively deliver comprehensive services for people in our care, safety management, and corporate services. Through its innovative design and service model, Western Plains aims to create a thriving environment conducive to safety and positive behavioural change. About the Role: This role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety. Reporting to the Team Leader, Workforce Engagement, you will be a key contributor to delivering & supporting the operational requirements of a new correctional facility. As a Workforce Engagement Support Officer, you will respond directly to general staff enquiries in an efficient, effective and customer focused manner to deliver timely, accurate and reliable support to managers and employees. This role will also be responsible for triaging queries to specialist staff support areas within the Prison and Workforce Services team and provide administrative support to the Workforce Services Team. This is a hands‑on role that will require you to apply your strong organisational skills with an ability to prioritise and manage workloads; work productively under minimal supervision; and provide exceptional customer service to employees. You will be required to work flexible hours including nights, weekends and public holidays and attend to urgent work as required. Appropriate remuneration will be applied for the above in accordance with the Victorian Public Service Enterprise Agreement 2024. Given the nature of the position, being a customer‑facing role within the facility, you will be required to work on‑site, with reduced working from home capacity. Duties: Some of your duties will include: Acting as a key contributor to the development of an innovative new correctional facility Delivering proactive workforce engagement to a large staff team Providing accurate and reliable support to managers and team leaders Building mutually beneficial partnerships with varying stakeholders. To learn more about this role before applying, please read the attached position description. About You: As our ideal candidate, you will possess: Demonstrate d experience in providing corporate support services in government or large private sector organisations would be desirable. Experience working with the full range of Microsoft Windows and MS Office application suite software would be highly desirable. How to Apply: Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre‑employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad. IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr