Project Delivery Specialist

Heads up This role is based in-person at our office in sunny Brisbane, Australia. About Askable Hey, we’re Askable – the world’s most loved user research platform. Loved by Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. We set out to build a new way that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights. By providing seamless access to high‑quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and ultimately build things that matter. With offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere. Our culture We believe work should be fulfilling, exciting, and meaningful. Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it. This specific role is part of a tight‑knit delivery team that supports each other, shares learnings, and celebrates wins—big or small. About The Role As a Project Delivery specialist, you’ll keep complex research projects moving smoothly. You’ll take the baton from Sales and Usage, match the right researcher to the brief, and guide the work from kickoff to final delivery. It’s fast‑paced, people‑heavy, and full of moving parts. You’ll coordinate timelines, align expectations, and keep everyone—including clients, researchers, and internal teams—on track. What You’ll Do Project Orchestration: Manage a portfolio of 20–30 live projects at different stages, using tools, teammates, and processes to stay in flow. Define success upfront, document scope and milestones, and ensure delivery runs on schedule. Keep project boards on Monday up to date and aligned, even when plans shift. Making It Happen: Lead projects through ambiguity, trade‑offs, and human dynamics. Bring calm to chaos, keep quality high, and ensure clients walk away with exactly what they signed up for (and then some). Client Communication: Run smooth kickoffs, timely check‑ins, and buttoned‑up close‑outs. Explain what’s happening and why—clearly, confidently, without overwhelm. Stakeholder Juggling: Keep researchers, participants, Sales, and Fulfilment aligned even when their needs compete. Guide conversations, mediate when needed, and ensure everyone works from the same playbook. Quality & Risk Management: Build smart checkpoints into plans, flag risks before they land, and elevate with the right amount of context. Lead the team through setbacks calmly and clearly. You’ve delivered projects before—whether through classic project management, fast‑paced client coordination, or managing multiple workstreams at once. You understand how to keep things moving while managing stakeholders, timelines, and expectations with empathy and precision. Skills And Experience You’ll Bring You’ve delivered projects before—whether through classic project management, fast‑paced client coordination, or managing multiple workstreams at once. You understand how to keep things moving while managing stakeholders, timelines, and expectations with empathy and precision. 2–3+ years in a delivery role (project coordination, client services, CX, or research ops) Excellent communication: clear, empathetic, and calm under pressure Experience juggling many concurrent deliverables across stakeholders with competing needs Strong planning and prioritisation skills; love a clear Monday board and a good status update Confidence using Monday.com (or similar), Slack, and Google Suite Bonus Points For Experience working with researchers, freelance teams, or across time zones Exposure to agile, lean, or other fast‑moving delivery environments A healthy appreciation for a well‑named column in a project board The mindset you’ll need People first problem solving: You guide people through projects with empathy and precision. Independent and resourceful: Comfortable scoping the unknown, asking smart questions, and making good calls in grey areas. Delivery obsessed: You care about the work landing well, on time, in scope, and aligned to expectations. Always improving: Notice friction, test fixes, and share wins to help the whole team level up. Thrives on variety: You enjoy switching gears, adapting to new contexts, and keeping your brain (and calendar) fresh. Perks and benefits Competitive salary Askable Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave) A half‑decent, mostly healthy, and always delicious lunch, every day Free public transport to get you to and from the office And more We’ll be happy to chat about all our other perks during the interview process ☝️ Before you go... Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you. #J-18808-Ljbffr