Hotel Service Supervisor

Kingfisher Bay Resort, K'gari (Fraser Island) Hotel Service Supervisor – Kingfisher Bay Resort, K'gari (Fraser Island) Overview We are looking an exceptional Hotel Service Supervisor who enjoys working and living in an island resort environment leading a dynamic team and ensuring customer excellence. The position is located at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). Kingfisher Bay Resort is part of the KBRV Resort Operations Pty Ltd, and a subsidiary of Kelsian Group Limited. Our ideal applicant is ready for their next adventure and is available now to join the team Reporting directly to the Director of F B services this is a full‑time permanent position where you'll live and work in paradise. The base salary for this role is between $75,000 to $85,000. Job Entails Responsible for the coordination and supervision of the day‑to‑day functioning of the resort's Food and Beverage outlets, restaurants and employees' time and duties. Oversee customer requests, ensure customer satisfaction, and manage complaints and escalations through to a positive resolution. Collaborate and influence other Department Managers to ensure coordination across departments; assist with managing employee activities including but not limited to attendance, leave, records, rosters and timesheets. Lead the communication, engagement and culture across teams. Promote and ensure alignment to workplace health and safety regulations. Supervise team operations, identifying opportunities for improvement and changes. Address and manage employee concerns and resolve workplace issues. Perform other supervisory duties across the resort and all areas as requested by Senior Managers. Skills, Qualifications & Experience Must have at least a relevant Diploma or higher. At least one-year proven experience in a frontline service leadership role. Evidence of supervisory qualification or certifications and traineeship. Proven experience working within an island hotel / resort environment. Good leadership skills to drive high performance, culture and meet goals. Ability to lead and influence, and work in a fast‑paced environment to adapt and establish work requirements and assign duties. Valid Queensland RSA certificate with wine and cocktail knowledge. Be willing to perform other hotel and supervisory duties as directed. Experience working within an island hotel / resort environment is an advantage. Benefits Annual SeaLink Employee Travel Allowance Affordable Living Expenses (includes 3 staff meals daily, free Wi‑Fi, air‑conditioned accommodation) Worldwide Heartist Bienvenue benefits 25% off resort dining, retail and spa Free Island 4WD bus tours Free ferry transfers to‑and‑from the island Access to the Sandbar pool, staff gym, tennis courts Access to Employee Training Programs Employee Award Programs About Us K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be. SeaLink K'gari is part of SeaLink Marine Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve. SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. How to Apply Click APPLY and upload a copy of your resume and cover letter for us to review. Applicant Requirements Applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits. Commitment to Diversity & Inclusion We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds. #J-18808-Ljbffr