Retail Department Leader Mackay

About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With close to 9000 team members and a national footprint of more than 173 retail stores Australia wide, we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference. About the role OPPORTUNITIES AT MACKAY, OXLEY, CAPALABA, WOOLLOONGABBA Responsibilities Let your customer service skills shine by being a solutions expert. Go beyond transactions, listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional. Partner with the store leadership team to energise and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes. Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail superstars who deliver real value to every customer. Keep the store looking sharp and well‑stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation. Support customers with the latest products; our passionate sales team provides expert knowledge and advice to help them find the right solution to suit their needs. Flexible rotating roster and Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements. About you What you will bring: Proven track record in retail leadership and a passion for creating unforgettable customer experiences. You don’t just sell products; you deliver solutions that make a real difference. Communication skills are next‑level. You build trust, spark motivation, and create genuine connections with both your team and your customers. You’re customer‑first and people‑centric, thrive on coaching and developing team members, building confidence, unlocking potential, and turning everyday challenges into growth opportunities. Fast‑paced environments? You thrive in them. You juggle shifting priorities with ease, always keeping your eye on what matters most, delivering a great customer experience. You’re hands‑on and all‑in. Whether it’s jumping on the shop floor or solving a problem behind the scenes, you’re always ready to roll up your sleeves and support your team to keep things running smoothly. What’s in it for you? Bring your passion, curiosity, leadership and customer‑first mindset and we’ll take care of the rest. We’ll arm you with the latest product knowledge and insights into the newest trends, so you’ll always feel confident helping customers find exactly what they need; by supporting you, we support our customers to Make Bigger Things Happen Benefits Flexible rotating roster and Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements. Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands. Access to our Officeworks benefits programme for exclusive discounts and perks across entertainment, travel, lifestyle and health. Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family. We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs. Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia. Take advantage of outstanding learning and development programmes to support your career growth. Explore fantastic career opportunities across the broader Wesfarmers Group. EEO Statement At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities and the LGBTQI+ community. #J-18808-Ljbffr