VSAW Support Officer

Racing Queensland (RQ) is a statutory body whose primary purpose is to promote, enhance and provide a platform to service the industry across three codes of racing: Thoroughbred, Greyhound, and Harness. RQs Mission is to champion great racing and events which connect Queensland communities. RQ is looking for an experienced administrator to join our Veterinary Services and Animal Welfare (VSAW) team as a VSAW Support Officer on permanent basis with flexible work options. What you'll do, day to day Reporting to the Senior Animal Care Manager and working collaboratively as part of the broader Veterinary Services and Animal Welfare (VSAW) Team, the VSAW Support Officer will provide a range of high quality administrative and support services to contribute to the effective and efficient administrative management of the VSAW Department, including the Queensland Off-The-Track (QOTT) Program. The VSAW Support Officer plays an important role in the organisation's broader operational and strategic objectives of improving welfare outcomes for racing animals in Queensland and ensuring the sustainability of the thoroughbred, harness and greyhound racing industries. Provide high-level administrative coordination across the VSAW Department, including processing invoices and payments, participating in the RQ switchboard roster and answering the VSAW general enquiry line, booking travel, reconciling credit card payments and processing expense claims. Coordinate the day-to-day management of the QOTT Clubhouse and associated supplier partnerships, including providing timely and accurate information to Clubhouse members, and ensuring appropriate records management. Monitor stakeholder feedback, trends and risks, and provide reliable and transparent reporting on the operation of QOTT initiatives, including the QOTT Clubhouse and New OTT Owner Welcome Pack, to the Senior Animal Care Manager. Assist in the administration of RQ's greyhound welfare schemes, including processing applications and communicating with participants. Drive efficient processes by maintaining governance and records, contributing to procedure development, and supporting data capture, dashboards and reporting. Build strong relationships with stakeholders, including QOTT partners and Clubhouse members, ensuring timely communication, feedback monitoring and seamless program delivery. Participate in events and promotional activities. This is a fast-paced, dynamic environment where your resilience and ability to rise to the challenge will play a key role in shaping the future of our industry. With your results-driven attitude, grit, resilience and “get it done attitude”, you will build trusted partnerships with all stakeholder groups. We recruit values-aligned people into Racing Queensland who lead by example and thrive on delivering results in a high-performance culture. What we expect from you You're comfortable in a fast-paced environment and always excited to rise to the challenge. You'll channel your resilience, and agility to think fast and adapt to suit the problem at hand. You'll bring a results-driven attitude and excellent people skills to use building trusted partnerships that drive our industry forward. You'll lead by example and thrive on meeting (and exceeding) expectations in a high-performance culture. What you can expect from us Work for a diverse and dynamic multi-code organisation where no two days are alike. Make a real impact on the industry, the communities it serves and the great state of Queensland. Unlock significant development and career-progression opportunities protecting the integrity of a tri-code Principal Racing Authority. Enjoy a warm and inclusive workplace that values diverse perspectives and welcomes contributions from every corner of the business. Benefits and Perks We offer a wide range of employee benefits designed to support your wellbeing and professional growth. Flexible working arrangements tailored to your needs, paid parental leave, talent management programs, and opportunities for performance development. We also prioritise your health with a dedicated health, wellbeing, and education program. RQ values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We recognise, respect and value First Nations people and cultures. We are focused on working with First Nations people to improve service design and delivery, knowing that this will deliver better outcomes for all of Queensland. Please check our First Nations Resources hub for further information. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups and genders to apply. How to apply To be considered for this exciting opportunity click 'apply now' and submit your: Covering letter outlining your experience Current resume To view a position description please visit our website racingqueensland.connxcareers.com If you have any questions about the position, please contact the hiring manager, Kim Duffy - Applications will be reviewed as received. Please note the following conditions apply: May be required to work on weekends and extended hours when reasonably required. Intrastate and/or interstate travel may be a requirement. Will be required to undergo a criminal history check. Must have the right to work in Australia. Understanding/passion/willingness to learn about the sport of racing and nuances associated with the industry #J-18808-Ljbffr