Lead Consultant – ServiceNow

Vor 3 Tagen

Haymarket, Österreich Lead Discovery GmbH Vollzeit
· Asia Pacific & Japan ServiceNow Elite Partner of the Year 2020 – 2023· LinkedIn Top 25 Hottest Places to Work· Work from ANYWHERE in the World 4 Weeks Per YearWe are an Australian-born company with over 350 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, were proud to have been recognised as the Asia Pacific & Japan ServiceNow Elite partner of the year in 2019, 2020 and 2021. Our success comes from our people-first culture. That means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things youve never done before.Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do.Role Summary:You will have the technical prowess to deliver successful outcomes for our customers, ideally a technologist at heart who enjoys understanding the depths of the platform and view coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Enable investment in our people and their growth, so you should expect a challenge.Main Responsibilities:Facilitate client workshops to Identify business processes and challenges by validating customer requirements concerning needs versus wants.Prepare and run functional/technical design workshops, including creating specifications based on out-of-the-box functionality and customer requirements.Identifying areas of process improvement and automation (efficiency and effectiveness) and recommending solutions that detail pros, cons and risksImplementation and delivery of solutions addressing requirements in consideration of process design and ServiceNow technical best practices and standardsExcel as an individual contributor on client engagements or as part of a team in supporting Implementation while taking ownership of tasks and/or project workstreams and guiding more junior professionalsSubject matter expert ensuring technical deliverables to customers are complete, consistent, high quality, on time, and delivering valued outcomes.Organising and prioritising development efforts, interfacing with vendors and management, and coordinating efforts of other Enablers contributing to deliverables and reviewing the work of others for quality and accuracyAssisting in the uplift of consultant capability through mentoring, feedback and support of other Enablers in new activities and product understandingAchieving additional Certified Implementation Specialist (CIS) certifications within the various product linesSkills Matrix:Minimum of 5 years experience across ServiceNow Design and Development within a client-facing environmentExperience in presenting to an audience on technical aspects of the platform and in a specific domainPresent business acumen, be analytically minded while focusing on problem-solvingMust be a dynamic team player & demonstrated strong leadership abilitiesSolid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirementsProven experience in defining and deploying ‘to be’ Continual Service Improvement processes and in identifying solutions from a people, process and technology perspectiveExperience across multiple ServiceNow releases, ideally from Kingston to the most recent release, and ability to articulate release updates and impacts to customers.Experience across Waterfall and Agile project methodologiesProviding platform insight and forward-thinking on ServiceNow upgrades, new releases, and future ServiceNow roadmapQualifications & Certifications:IT Degree or relevant tertiary education in Computer ScienceServiceNow CSA + CIS ITSM + 1 other product CISServiceNow sales & presales accreditation in 2+ Product linesITIL Foundation CertifiedBonus Points:Additional ServiceNow certifications, including ServiceNow Suite CertifiedExposure to/general understanding of ServiceNow licensingProject Management Certifications including Agile, SCRUM, Prince2The Enable Way:

Passionate, Pragmatic, Committed & United

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