Client Success Manager

vor 4 Wochen


new south wales, Österreich Allura Partners Vollzeit
Client Success Manager - $100-130K + super High growth VC backed SaaS business Sydney location - flexible working is the norm Our client is a fast-growing, VC-backed SaaS company looking for a Client Success Manager to join them in a newly created role.
You'll be responsible for  managing a portfolio of enterprise clients and drive their success.
Key Responsibilities: Client Relationship Management : Build and maintain strong, trusted relationships with enterprise clients as their main point of contact.
Client Onboarding & Training : Lead smooth onboarding, implementation, and training for new clients.
Project Delivery : Ensure projects are delivered on time, within budget, and meet client expectations.
Proactive Client Support : Address issues, optimise service delivery, and handle escalations.
Client Success Planning : Develop success plans aligned with client goals for long-term satisfaction.
Reporting & Communication : Manage client reporting, including SLA uptimes and contract requirements.
Retention & Growth : Drive renewals and identify upselling opportunities to add value.
Key experience required: 3 + years in a Client Success Manager role Account management, or project management within SaaS, with a track record of success in managing enterprise clients Excellent stakeholder management skills Experience using a CRM such as Salesforce is highly desirable If you're interested in hearing more details please click "apply".
Interviews will be locked in from next week

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