Software Engineering Manager

Overview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Engineering Manager for Sustaining Engineering who is passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Role and team Sustaining Engineering is a business critical team that continuously improves various open source software by resolving software defects reported by customers. The software stack includes everything from the kernel to user space applications and IaaS platforms. This position leads one of our regional teams and reports directly to the global Director of Sustaining Engineering. Our customers build large‑scale mission critical infrastructure and application solutions on Ubuntu and open source from Canonical. While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the benefit of the wider Open Source community. The team is well staffed with experts in every time zone and is resourced to ensure a good work‑life balance and ongoing development of each team member. As an Engineering Manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. You will provide technical leadership and have a solid background in software development to help your team grow professionally. You will influence culture, facilitate technical delivery, and work with your team on strategy and execution. Responsibilities Manage and lead a distributed team of engineers Hire, coach, mentor, provide feedback and career development guidance to your team Manage and measure key performance indicators (KPIs), and training Support timely delivery of bug fixes, patches, and other technical solutions to address business needs across technologies including Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS Demonstrate the best of Canonical in customer interactions Set and manage expectations with other engineering teams, senior management, and external stakeholders Advocate and advance modern software development practices Foster a healthy, collaborative engineering culture aligned with company values Collaborate with other teams in the organization Work from home with global travel up to 10% for internal and external events What we are looking for Professional software delivery experience using C, C++, Go, Python, or similar Knowledgeable and passionate about software development Leadership experience organizing and prioritizing complex problem resolution and bug fixes Experience with version control systems such as Git Experience with debugging tools such as gdb, crash or other Demonstrated strong commitment to testing methodologies and maintainable code quality Excellent communication skills in English, both verbal and written Experience with Linux, with a preference for Ubuntu Experience with Open Source and Open Source business models People management experience in a support organization is a strong plus What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance‑driven annual bonus or commission. We provide all team members with additional benefits that reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice‑yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long‑haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence — to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #opensource #softwareengineering #cloudcomputing #technicalsupport #go #python #kubernetes #openstack #ceph #J-18808-Ljbffr