Technical Service Engineer

Vor 7 Tagen

Council of the City of Sydney, Österreich Pylontech Vollzeit

Technical Support Engineer Direct message the job poster from Pylontech Responsibilities Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions. Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions. Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices. Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency. Collaborate with cross-functional teams, including R&D, engineering, and sales, to collaborate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction. Keep communication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts. Requirements Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems. At least 1 year of experience in Technical service roles related to energy storage or renewable energy. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change. Seniority Level Entry level Employment Type Full-time Job Function Customer Service Industries Renewable Energy Semiconductor Manufacturing Referrals increase your chances of interviewing at Pylontech by 2x Sydney, New South Wales, Australia #J-18808-Ljbffr

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