Spa Receptionist

At Merse Wellness Spa we are redefining wellness and recovery. Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges and hot spas, contrast therapy, compression therapy, massages, and so much more. Whether you're hoping to speed up your muscle recovery, enhance your overall well‑being, increase your mental clarity, or simply find a bit of a 'me time', Merse Wellness Spa has everything you've been waiting for. Join Merse Wellness Spa The Role In this highly important role, you'll be the first face our members see when they enter our Brand NEW Merse Wellness Spa in Osborne Park . Whatever a potential or existing member needs, you help them find it with your heartfelt professional service, providing every person who walks through our doors with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally and answering the phones to checking the spa pool and sauna areas to ensure a high standard of service and cleanliness at all times. Key Responsibilities Greet everyone and serve customers at the front desk. Book customers in for services, and give spa tours. Answer calls, handle queries, listen to complaints, and direct the member to the relevant manager if necessary. Utilise the computer and our various software systems to look up member details, create access key tags, process purchases and assist members with their bookings. Maintain consistent sales by answering calls and attending to walk‑ins, upsell memberships to existing members. Handle linen inventory, replace towels throughout the spa, surface cleaning where required and stocktakes. Ensure all sauna rooms are turned on, cleaned and prepared for the next group of customers. Ensure all facilities and services are safe and clean at all times. Assist the Spa Manager when directed. Ensure professional presentation standards are maintained. Perform opening and closing duties in a timely manner. What you'll need to succeed Experience in reception or customer service within a spa, wellness centre or health club, with the ability to confidently support daily operations. A friendly, outgoing, well‑presented personality with strong communication skills — able to listen, understand, empathise, and solve problems. Customer‑focused, committed to delivering exceptional service, upholding brand standards, and living health and wellness values. A reliable, proactive, “can‑do” team player with a strong work ethic, adaptability, initiative, and the ability to multitask. Computer literate, quick to learn new systems, and confident communicating and upholding policies and procedures. Weekend availability is essential, along with First Aid & CPR (or willingness to obtain) and full Australian working rights. What we'll offer you in return A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand. Career Growth: Opportunities for training, development, and advancement through our Future Leaders program. Perks: FREE gym membership to all Fitness Cartel locations; discounts on supplements, apparel, and café products; work in state‑of‑the‑art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more. We are open Monday – Friday 5:30 am to 9:00 pm and Saturday – Sunday 7:00 am to 7:00 pm, so it is essential to be willing to work shiftwork and availability for rostering over the 7 days a week is preferable. How to Apply Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Merse Wellness Spa and what you can bring to our team. Applications will be reviewed as received, so don't wait—apply today Note Only candidates meeting our selection criteria will be contacted. No agencies please #J-18808-Ljbffr