Service Advisor

Are you an accomplished Service Advisor ready to take your career to the next level? South Yarra BMW, part of the Jowett Motor Group and one of Melbourne’s premier BMW dealerships, is searching for a proven Service Advisor to join our high‑performing team. At Jowett Motor Group, we're proud of our award‑winning team and our reputation for delivering high‑quality service. Since opening our Honda dealership in Doncaster in 2001, we've grown to include many more dealerships, becoming a leading name in the automotive industry. Joining the Jowett Motor Group family means becoming part of a business that looks after our people. Our family‑owned and operated business fosters a strong workplace culture based on family values. We're here to deliver outstanding experiences—for our customers, our team members, and our brand partners. Whether you're buying a car, building a career, or forging meaningful partnerships, we believe that exceptional experiences make life better. As a progressive, award‑winning group with multiple BMW, MINI, Honda, Audi, Geely, and Chery dealerships, we create those experiences every day. About the opportunity We’re seeking experienced Service Advisors only, professionals who know how to deliver a premium service experience from start to finish. As a Service Advisor, you are responsible for managing the entire customer service experience, ensuring clear communication and accuracy from start to finish. Key Responsibilities Welcome and guide customers through the entire service process, ensuring every visit feels exceptional. Clearly explain service options, costs, and timelines with confidence and professionalism. Coordinate repairs, order parts, and keep customers updated every step of the way. Accurately prepare repair orders, job sheets, and invoices to keep operations running smoothly. Work closely with technicians and the service team to exceed customer expectations and uphold BMW’s high standards. Our Ideal Candidate The skills and experience you will bring to this role include: Proven experience as a Service Advisor within a premium or high‑volume dealership environment (essential). Exceptional communication skills with a genuine passion for delivering a five‑star customer experience. Excellent organisational and time‑management abilities to thrive in a dynamic, fast‑paced setting. Proficient with dealership management systems and confident in leveraging digital tools to enhance efficiency. Here’s what you can expect in your career at Jowett Motor Group Teamwork and family values are at our core. You’ll belong to a respectful, authentic and passionate team of people and leaders who champion each other, celebrate our successes and know that ‘life happens’. We keep improving as we grow and we grow as we improve. You’ll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career. You’ll also enjoy a range of other benefits Be rewarded for your contribution with generous remuneration, achievable monthly commissions and an annual salary review. Accelerate your skills and career with ongoing training and development (both face‑to‑face and online), a strong focus on internal promotions. We celebrate our success and each other with team recognition events, birthday cakes, monthly barbecues, and our highly anticipated group‑wide Christmas party. Employee Assistance Program and generous discounts across major retailers through our employment platform. Ready to accelerate your career? Join Jowett Motor Group and achieve your potential. For more information about a career at Jowett Motor Group, please check out our website Jowett Motor Group’s continued success is thanks to every person on our team and the different perspectives, experiences, and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply. We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today. PLEASE NOTE: All employees must successfully complete a National Police Check prior to commencement. #J-18808-Ljbffr