Senior Manager, Production

Senior Manager, Merchandise Production - Ceremony of Roses Australia & New Zealand, Australia, Sydney Ceremony of Roses (COR) is a premium merchandising company founded in Los Angeles in 2017, now operating under Sony Music Entertainment with offices in Sydney and Melbourne. We specialise in creating elevated, artist-centric merchandise experiences that go beyond traditional branding. As we continue to grow across Australia and New Zealand, we’re looking for a dynamic Senior Manager, Production to lead our production strategy and execution to deliver unforgettable products for fans. As the Senior Manager, Merchandise Production for COR ANZ, you will oversee the end-to-end merchandise production lifecycle—from concept development and artist approvals to sourcing, manufacturing, and delivery & logistics. You’ll be the driving force behind product launches, tour/event merchandise, and inventory management, ensuring every item meets our very high standards of quality, timeliness, and creativity. This role blends production expertise with supplier coordination, client relations, and operational excellence. You’ll work closely with internal teams (local and international), external vendors, and artist management to bring merchandise visions to life while maintaining profitability and fan engagement. What you'll do: Production & Program Management: Lead the full production process from design concept to delivery across multiple projects and timelines applying outstanding time management, organisation diligence and a keen eye for detail. Collaborate with internal teams and other stakeholders to develop merchandise ranges that reflect brand identity and fan appeal. Create and manage production schedules, ensuring timely execution and delivery. Coordinate with suppliers, printers, and factories locally and globally to maintain quality and cost efficiency. Monitor production quantities and quality and address any issues as they arise. Oversee sampling, product feedback, and quality control throughout the production cycle. Support global consistency in product standards and execution. Develop excellent products that are of suitable high standards for major international artists. Act as the primary liaison for internal colleagues and business partners regarding merchandise production. Build and maintain strong relationships with clients and suppliers to ensure smooth communication and successful outcomes. Address client feedback and production issues with professionalism and urgency. Identify, build and maintain excellent relationships with new and existing clients and suppliers to grow business, improve outputs and reduce costs/time. Ensure clear and timely information and communication between suppliers’ other partners, back into the internal team communicating details carefully. Coordinate end-to-end logistics for merchandise distribution across tours, events, and eCommerce channels in Australia and New Zealand. Liaise with freight forwarders, couriers, and warehouse teams to ensure timely and cost-effective delivery of merchandise. Manage inventory movement between suppliers, storage facilities, and event venues, ensuring accuracy and efficiency. Ensure compliance with customs regulations and international shipping requirements for cross-border merchandise. Troubleshoot logistical challenges and implement contingency plans to minimise disruption to production timelines or tour schedules. Work with colleagues to forecast demand plan production plans to meet timelines and budget targets. Manage production costs and meet financial targets, ensuring purchase orders, client invoicing, supplier