Claims Team Manager

Claims Team Manager – Civil Claims (NSW) Avant Mutual is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. We are looking for a Claims Team Manager – Civil Claims (NSW/ACT) to join our Sydney team in a permanent, full‑time position. Location: Sydney Job type: Full‑time Duration: Permanent As the Claims Team Manager – Civil Claims (NSW/ACT), you will lead a team of eight civil claims staff and provide operational execution of best‑practice programmes and processes to ensure the best possible outcomes for our members. You will manage your own claims portfolio, provide mentorship to an experienced and expert team of claims professionals, and drive portfolio outcomes for NSW/ACT civil claims. Key Responsibilities Manage and lead a team of eight claims staff in providing civil claims services to Avant and its members, focusing on medical negligence compensation claims. Support the Head of Practice, Claims (Civil) NSW/ACT in driving excellent portfolio outcomes. Provide guidance and technical support to claims staff in optimising claim outcomes, including detailed knowledge of breach, causation and quantum. Contribute to strategic planning for the NSW/ACT team, monitor operations and pursue opportunities for improvement in claims processes, procedures and member outcomes. Manage a portfolio of complex litigated civil claims and investigations, including evidence‑based settlement proposals and reserve assessments. Provide guidance and advice on indemnification of claims as required. Support Retention & Growth initiatives by educating members, staff and external bodies in medico‑legal, clinical risk and claims matters. Manage relationships between claims staff and other Avant departments. Qualifications Tertiary qualifications in law or health. 10+ years of experience in medical negligence law, either in private practice or an insurance environment. Senior claims management experience in a medical indemnity environment is desirable. Advanced understanding of medical indemnity law and insurance principles. Strong financial acumen and ability to drive business goals. Strong people‑leadership skills. Demonstrated insurance and health law knowledge. Relationship‑building skills, proactive in developing relationships & understanding customer requirements. Excellent communication, advocacy and relationship‑building skills. Strong time‑management and multi‑tasking skills in a legal / claims environment. Benefits 25% discount on private health insurance and free salary continuance insurance. Inclusive workplace with flexible work, career development and internal mobility opportunities. Flexible working arrangements that enable genuine work‑life balance. Learning and development programmes to support career growth. Employee Assistance Program (EAP), health and wellbeing programmes, tertiary education sponsorship and support. Diverse, connected work environment where contributions and ideas are respected and valued. Equal Opportunity Employer Avant supports doctors so they can serve Australia’s diverse communities. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities. Our inclusive workplace is a place where everyone can succeed. Contact Prepared to join us? If you’re passionate about supporting Australia’s healthcare professionals, we’d love to hear from you. If you require any adjustments during the recruitment process, please contact Lisa Craddock, Talent Acquisition Business Partner at or email #J-18808-Ljbffr