Manager - Centralised Support

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone. You must be a Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. Job Description A Manager – Centralised Support is responsible for leading continuous improvement initiatives and developing resources as required. They play an integral role in implementing new processes and ensuring best practices are incorporated across all third‑party systems. The Manager – Centralised Support is responsible for planning, executing, monitoring, and delivering project objectives including exploring further efficiencies as business needs evolve. The role also manages risks, key stakeholders, resources, and ensures compliance with atWork Australia processes. A day in the life of a Manager – Centralised Support includes: Identifying, assessing, and recommending third‑party systems that enhance performance and efficiencies, considering functionality, usability, cost, scalability, security, and integration capabilities. Conducting third‑party software product demos, trials, and proof‑of‑concept. Analysing existing third‑party processes to identify opportunities for efficiency improvements, automation, and process optimisation. Developing comprehensive project plans, schedule, and determining resource requirements. Identifying, evaluating, and managing project risks. Ensuring project deliverables meet quality standards and comply with departmental and atWork Australia requirements. Engaging with and providing support to project leads as well as internal and external stakeholders. Coordinating and facilitating meetings, workshops, and communication throughout the project lifecycle. Providing clear and timely project updates to Senior Management. Performing other duties as reasonably required. Qualifications Attributes and Experience: Extensive experience in the employment services industry and/or project management. Ability to analyse complex systems, workflows, and data to identify opportunities for improvements. Ability to demonstrate strong creativity and innovation in problem‑solving and process improvement. Ability to critically think to identify potential challenges and plan effective solutions. Strong problem‑solving and time‑management skills, with the ability to develop detailed project plans, schedules, and allocate resources effectively. Robust risk management capabilities to recognise, evaluate, and mitigate risks. Ability to foster a high‑performing, collaborative, and results‑driven approach to ensure project success. A high degree of flexibility and willingness to grow and learn. An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive. Hold a current Driver’s Licence. Additional Information atWork Australia’s Perks On the job training as well as ongoing career development and national opportunities. Job stability and guaranteed full‑time hours. Achievable quarterly incentive scheme. Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave. You are welcome here. Our fast‑growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. #J-18808-Ljbffr