Customer Experience Expert

vor 1 Tag

City Of Bayswater, Österreich O'Brien Vollzeit

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Bayswater Service Centre are looking for an experienced Customer Service Expert with Admin experience to start ASAP and be able to hit the ground running Casual position Days: Tuesday – Saturday roster (Saturdays will be 8am‑4pm) Hours: Hours will vary depending on Service Centre Requirements – must be flexible to work between 4–8hr days, Tuesday to Saturday. $43.04ph + Super About the Role Face to Face customer service Greeting customers and visitors at reception with a positive, helpful attitude. Ensuring our customers have the best experience within the Branch Answering customer inquiries via telephone, email, and in‑person. Provide support to the manager and the running of daily operations Effectively keeping customers updated on delivery lead times Undertake repair inspections on vehicles Explore customer needs and educate on our full scope of services Issue invoices and raise job authorities as required Source suitable resolutions to customer concerns and follow up customer queries About You Professional communication and presentation skills Excellent and clear verbal and written communication skills MUST have a current driver's licence Ability to resolve issues and create solutions for customers Support the Branch manager with administrative tasks Ability to work in a fast‑paced workplace Excellent time management and prioritisation skills Intermediate to Advanced Microsoft Office skills Supportive and collaborative team environmentGrowth and development opportunities Reward and Recognition programs Must have Full Australian Workrights If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents. Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use . Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. #J-18808-Ljbffr

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