Support Analyst Identity Verification
vor 1 Tag
Description Permanent Full-Time opportunity Sydney - Bay 7 6 Middlemiss Street North Sydney New South Wales 2060 $70000 to $85000 package (including super) Annually About us Data Zoo provides identity verification data that enables financial institutions payment platforms and fintechs to confidently verify consumers and business identities globally. Our authoritative data is a game-changer in the fight against document fraud and synthetic identity fraud in digital identity verification Key Responsibilities Serve as the first point of contact for client support ensuring clear understanding and classification of support requests. Distribute service disruption outage and maintenance notifications to clients. Assist document and liaise internally to provide timely and effective solutions. Management of customer monitoring for the CSM team. Ensuring the support team monitors customer accounts and compete tasks to the required standard consistently throughout the day across 7 days of the week. Perform system analysis to understand document and resolve issues. Maintain detailed documentation of support cases and expected outcomes. Collaborate with technical business analysts to address bugs and system enhancements. Support onboarding activities including configuration of test and production accounts SFTP setups and verification workflows. Monitor verification metrics and report on match rates verification attempts and fraud indicators. What you need to succeed We offer successful applicants a dynamic friendly working environment and we are dedicated to training our staff to enable them to reach their full potential. Qualifications skills and experience required A relevant AQF bachelor degree or higher i.e Bachelor of Information Technology Computer Science Software Engineering or Development. Proven experience in an IT Support role. Direct experience with ticketing systems. Familiarity with agile team environments. Expertise in Postman or similar API platforms. Solid understanding of RESTful APIs and how to test them. Ability to translate complex issues into concise steps and assist customers in using our technology. Exceptional listening and communication skills. Patience diplomacy and tactfulness when coaching clients. Strong time management skills and the ability to prioritise competing demands. Applications open Thursday 18th September 2025 Applications close Sunday 19th October 2025 How to join us We appreciate every applicants time and effort in applying for this position and will be in touch with short-listed applicants in due course. If you have any additional questions please feel free to contact us on . We also welcome cover letters with a short overview of your career and why you are interested in the opportunity with Data Zoo. Required Experience : IC Key Skills IT Experience Problem Management Desktop Support Citrix Mobile Devices Windows Customer Support Help Desk Operating Systems Technical Support Troubleshooting Application Support Employment Type : Full-Time Experience : years Vacancy : 1 Monthly Salary Salary : 70000 - 85000 #J-18808-Ljbffr
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Identity Verification Support Specialist
vor 1 Tag
North Sydney Council, Österreich PARTALE VollzeitA leading data verification firm in North Sydney seeks an IT Support professional to manage client queries and provide effective solutions. The role covers customer support, documentation, and collaboration with technical teams, requiring a relevant degree and experience in support environments. Ideal candidates will possess strong communication,...
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Associate Director, Identity Verification Product
vor 2 Wochen
Council of the City of Sydney, Österreich Singtel VollzeitA leading telecommunications company is seeking an Associate Director, Product Manager – Identity Verification (IDV) to enhance customer trust through secure identity verification processes. This role requires strong leadership and a deep understanding of identity verification technologies within Australian regulatory frameworks. Competitive compensation,...
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Council of the City of Sydney, Österreich Optus VollzeitA leading Australian telecommunications company is seeking an Associate Director, Product Manager - Identity Verification to enhance identity verification processes across customer channels. This role requires strong leadership, technical expertise, and the ability to manage compliance with Australian regulatory frameworks. Ideal candidates will possess...
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Identity Verification Product Lead | Strategy
vor 2 Wochen
Council of the City of Sydney, Österreich Singtel Group VollzeitA major telecommunications provider is seeking an experienced Associate Director, Product Manager – Identity Verification to enhance customer trust through secure and compliant IDV processes. The ideal candidate will have a strong background in technical/product management and experience in identity verification technologies. This role offers competitive...
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Identity Verification Product Lead | Strategy
vor 2 Wochen
Council of the City of Sydney, Österreich Singtel Group VollzeitA leading telecommunications company in Australia is seeking an Associate Director, Product Manager – Identity Verification to lead the design and implementation of critical IDV processes. The ideal candidate will have over 3 years of experience in product management and strong knowledge of identity verification technologies. This role offers competitive...
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Senior Identity Analyst
vor 4 Wochen
Council of the City of Sydney, Österreich Talenza VollzeitSenior Identity Analyst - SailPoint (BBBH16416) Sydney, Australia Salary: AUD - AUD per annum + Attractive salary, sponsorship possible About the company New role in their Cyber team Help build out their IAM capability About the role This is a newly created role in a financial services who are building up an internal IAM function. Your work will be split...
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Identity Verification Engineer II
vor 1 Tag
Council of the City of Sydney, Österreich Lexisnexis Risk Solutions VollzeitA leading risk assessment firm in Sydney is seeking a Software Engineer II to join their collaborative team. The role involves developing and maintaining software to combat identity fraud. Candidates should have at least 1 year of experience, proficiency in development languages like Rust, and a BS in Engineering or Computer Science. The firm offers a...
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Associate Director Product Management
vor 2 Wochen
Council of the City of Sydney, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert: Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. We’re seeking an Associate Director, Product Manager – Identity Verification (IDV) to lead the design and implementation of critical IDV...
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Associate Director Product Management
vor 2 Wochen
Council of the City of Sydney, Österreich at VollzeitAdd expected salary to your profile for insights Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. We're seeking an Associate Director, Product Manager - Identity Verification (IDV) to lead the design and implementation of critical IDV...
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Associate Director Product Management
vor 2 Wochen
Council of the City of Sydney, Österreich Optus VollzeitOptus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. We're seeking an Associate Director, Product Manager - Identity Verification (IDV) to lead the design and implementation of critical IDV processes across all customer interaction channels....
