Customer Service Consultant | Eastwood

About the Home Our delightful modern Eastwood care home is set in a rural environment surrounded by the picturesque rolling hills of Bairnsdale near Lakes Entrance in eastern Victoria. It is close to schools, walking tracks, parks, beaches, mountains, and rivers. It consists of 91 beds, with dementia and high care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. Benefits of Bupa Free select health insurance for you and your immediate family up to $5500* VIVA – our employee wellbeing program – live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence Comprehensive induction and buddy program – we set you up for success from the outset and ease you into your new role with support Be recognised and rewarded – Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it No sponsorship available About the Role As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the ‘enquiries to arrivals’ process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home. This role is a permanent part-time (3 days per week – Tues, Wed, Thu ). Duties Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators. Management of resident administration including enquiries, admissions and maintaining occupancy targets General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office You be responsible for manning the main reception desk and other tasks as directed by the General Manager Skills and Experience Minimum of a Cert III in Business Administration or equivalent experience Previous experience gained in a similar role Intermediate to advanced skills across the MS Office Suite Highly developed organisation and time management skills The ability to solve problems independently Excellent communication and interpersonal skills An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes How to Apply Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our website: Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application. * Eligibility criteria and conditions apply. #J-18808-Ljbffr