ICT Officer

We currently have an opportunity for an ICT Officer to join our Health & Education team and play a key role inensuring the reliability, performance, and continuous improvement of Operational Technology systems that support critical business operations atthe Sunshine Coast Uni Hospital. Reporting to the ICT Operations Supervisor, you'll help deliver high-quality outcomes that support our essential services. What You’ll Do Provide technical support and troubleshooting for Operational Technology applications, infrastructure, and end-user devices. Manage and resolve ICT support requests, adhering to ITSM processes and escalating issues as needed. Ensure compliance with SLAs, ITIL best practices, and Service Specification KPIs for incident and problem management. Perform daily system monitoring, regular backups, and apply system patches and upgrades. Support ICT projects and collaborate with teams to maintain standards, documentation, and functionality. What You’ll Bring Tertiary qualification in Information Technology or relevant certifications, with knowledge of networking principles, ICT best practices, ITIL framework, and ITSM principles. Experience supporting applications, Windows Server, Linux, Windows desktop, and Microsoft Office Suite. Excellent problem-solving, troubleshooting, and communication skills. Immediate Knowledge of VMware and Hyper-V. Strong attention to detail, organizational skills, and ability to prioritize and manage multiple tasks. Ability to develop collaborative relationships and achieve high customer satisfaction. More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: Training and development to support and diversify your career. With 30% of vacancies filled internally you’ll findreal opportunities to advance your career. : healthcare discounts, great savings on retail purchases, car purchases and much more. Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward. #J-18808-Ljbffr