Project Manager with Contact Center Domain Experience
vor 3 Wochen
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit
see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location:
Sydney, Australia
Salary:
AUD 134564- AUD 141,157 (Annual Gross)
Short Description:
Looking for
Project Ma
nager from Contact Center Domain
Roles and Responsibilities:Project
Ma
nagementBottom-line responsibility of Infosys deliveryPlan and track implementation of best practices on following
Agile / DevOps adoptionProductivity, maturity and quality improvementsvalues adds deliveryensuring strategic initiatives at the subdomain leveldriving offshoringoutcome based models
Drive /participate/coordinate key meetings with stakeholdersEscalation point of contact for the LoB deliveryLoB level risk and issues management and liaise with Head Of / Program DirectorEnsure Customer as well as Infosys health check requirements are metResource and demand managementContract managementProductivity and Quality initiativesContinuous improvement and innovation driveJob descriptionAbout Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit
see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location:
Sydney, Australia
Salary:
AUD 134564- AUD 141,157 (Annual Gross)
Short Description:
Looking for
Project Ma
nager from Contact Center Domain
Roles and Responsibilities:Project
Ma
nagementBottom-line responsibility of Infosys deliveryPlan and track implementation of best practices on following
Agile / DevOps adoptionProductivity, maturity and quality improvementsvalues adds deliveryensuring strategic initiatives at the subdomain leveldriving offshoringoutcome based models
Drive /participate/coordinate key meetings with stakeholdersEscalation point of contact for the LoB deliveryLoB level risk and issues management and liaise with Head Of / Program DirectorEnsure Customer as well as Infosys health check requirements are metResource and demand managementEstimation / OPEX reviewContract managementProductivity and Quality initiativesContinuous improvement and innovation driveSkill / Competencies / Experience:
ESSENTIAL
Good u
nderstanding of Contact Center DomainManage Contact Center Implementation / SupportGood knowledge of technology landscape to be able to guide team.Tertiary Qualification in IT / Computer Science / related discipline.
PREFERRED
Strong communication skills, both written and verbal.Highly motivated self-driven with a positive attitude.
ADDITIONAL
Excellent customer facing skillsExcellent written and verbal communication skillsStrong attention to detail and outstanding analytical and problem-solving skills.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.
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