Support Technician

vor 2 Wochen

Gold Coast City, Österreich First Focus IT Vollzeit

Overview You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun. We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running) . With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. This isn’t just another support role. It’s a chance to: Work across desktop, servers, firewalls, cloud infra, and cool AI tools Train like a beast—10 paid training days, certs = pay rise Join a team of smart humans who actually care about tech (and each other) Escape the script—solve real problems, not just reset passwords and reboot printer What You’ll Be Doing Slaying tickets across Microsoft AD, Azure, M365, and Exchange Troubleshooting desktops, servers, firewalls, and networks like a boss Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry) Jumping into project deployments when things get spicy Collaborating with senior engineers to keep environments clean, lean, and mean Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you) What You’ll Bring Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry Solid grasp of Windows Server, Exchange, and cloud platforms Comfort across the stack—from desktop to firewall, LAN/WAN included Experience with ticketing systems and a knack for making users feel heard Great comms, great attitude, and a genuine love for solving problems Driver’s license + car (for those rare but heroic onsite missions) What You’ll Get Up to $80k package, plus training and flexibility

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