Field Service Engineer

Base pay range $80,000.00/yr - $85,000.00/yr Summary: This role is often the starting point for a field service engineering career at Smiths Detection. Primarily responsible for traveling to customer sites which are often high‑security environments, the Field Service Engineer (L1) maintains and repairs Smiths Detection’s X‑ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face‑to‑face and remote customer interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day‑time business hours is also essential. Responsibilities include but are not limited to: Travelling to customer sites across metropolitan and regional/remote areas, often requiring long‑distance driving, air travel, and hotel accommodation for several days per trip Troubleshooting, servicing and repairing X‑ray and trace detection equipment at customer sites and within Smiths Detection’s service centres Completing preventative maintenance tasks according to service contracts and schedules Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators Testing components and circuitry of X‑ray equipment using a multimeter, computer/laptop and the in‑built equipment software Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less) Replacing belts, rollers, motors and other mechanical components within X‑ray equipment Replacing and manoeuvring X‑ray sources (ie. generators) and other heavy parts using lifting aides Opening machines to inspect, vacuum, clean, de‑grease, repair and replace internal parts Assisting with installing new equipment at customer sites, alongside Smiths Detection’s programs and installations teams and various subcontractors and customer‑stakeholders Completing field service related documentation and reports Completing technical, safety, compliance and other job related trainings, online and in‑person Maintaining a clean/tidy workstation and work environment Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system Joining regular internal team meetings and safety briefings Assisting with ensuring that tools and testing equipment is maintained and calibrated Acting as the designated on‑call person according to the relevant regional on‑call roster, to provide remote and in‑person technical support to customers Other duties as required Education, Licences & Experience: Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT) Provisional or Unrestricted driver’s licence Australian Citizenship and ability to obtain security clearances and industry licences Basic proficiency with Microsoft Office Suite Additional Information: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc). Seniority level: Entry level Employment type: Full‑time Job function: Customer Service and Manufacturing Industry: Industrial Machinery Manufacturing #J-18808-Ljbffr