Case Manager

Do you have a knack for case management and training or facilitation and a drive for empowering and coaching others? A heart that beats for both people and animals? If you're looking for a role where you can bring energy, enthusiasm, and genuine passion, this could be your paw-fect match About Happy Paws Happy Hearts Happy Paws Happy Hearts (HPHH) exists to bring people out of social isolation through the magic of human-animal connection. With locations stretching from the ears to the tail of Australia, from Darwin to Tasmania, we run programs that empower vulnerable people to build confidence, independence, social skills and vocational pathways by working with rescue animals in need. Through our special partnership with rescue organisations such as RSPCA Qld, our participants connect with, train, and socialise rescue animals. It's a unique program that changes lives (both two-legged and four-legged ones). About You We're looking for someone with a heart as big as their enthusiasm Passion and energy fuel our programs. So, if you love making meaningful connections, creating a fun and inclusive learning environment, and bringing your unique energy to the table, you'll fit right in. Our ideal Case Manager / Program Trainer is: Energetic, engaging, and naturally brings a fun, uplifting presence Confident yet curious (we love lifelong learners) Our participants love a laugh, so an ability to tap into your silly side (while remaining professional) Passionate about working with people and animals alike A great communicator who can empower, guide, and inspire Compassionate, patient, and adaptable to different participant needs A team player who thrives in a dynamic and fluid environment – no two days will be the same At HPHH, our team come from all walks of life. Your background, experience, and individuality will add richness to our programs, and we can't wait to see what unique strengths you'll bring to the role Why Join Us? A job where no two days are the same—and where your impact is tangible A fun, fast-paced, and supportive work culture Ongoing learning and development opportunities Employee Assistance Program and wellness initiatives Salary sacrificing benefits (as a not-for-profit) Competitive remuneration based on qualifications and experience Daily tail wags, puppy cuddles, and plenty of grateful, loving eyes looking up at you About the Role Based at RSPCA at Dakabin. There may be occasional travel to other sites Wacol and Toowoomba as required. This is a part time 24 hours a week role. Due to existing programs in place, there is a need for coverage on the following days: Mondays - 8 hours, 8am to 4.30pm Fridays - 6 hours 9:00-3:30pm Days of work for the additional 10 hours can be negotiated. You’ll facilitate engaging and curated programs where participants build confidence, skills, and social connections through hands‑on work with rescue animals. In this role, you will be helping people experiencing social isolation on developing their job readiness skills, building their confidence, and achieving their goals, leading to meaningful outcomes and employment/study pathways. You will facilitate weekly case management sessions with participants and ensure work placement opportunities are aligned with the individual goals as part of our Explore Program. You will work collaboratively with the Explore Program trainer together ensuring the program is run to its full potential and maximising opportunity for participants. You will also be helping rescue animals, which participants help to train and care for during our programs to improve their chances of adoption. Our participants include people living with disabilities, mental health challenges, veterans, first responders, and youth at risk. Your role is to support them in gaining confidence and skills in a safe, positive, and structured environment. Forget lifeless classrooms or thankless routines. Our case managers/trainers get to: Work shoulder‑to‑shoulder with rescue animals and people who truly benefit from your support Be part of a genuinely uplifting workplace culture that celebrates courage, hope, kindness, and fun See direct, visible impact every day — no corporate fluff, just real outcomes Grow in a role that encourages personal development, creativity, and leadership Thrive in an environment that values wellbeing, with a strong safety culture and meaningful team support What Motivates You? you feel seen and appreciated A role with purpose a workplace that values animals AND humans equally Autonomy and a chance to let your personality shine Time spent doing what actually matters — helping others Then we’re the paw‑fect fit. About you and what you’ll need to succeed: Previous case management, training, group facilitation, or teaching experience The ability to create an engaging, dynamic, and fun learning environment A warm, professional approach with strong interpersonal skills Experience working with diverse groups and tailoring delivery to meet different needs A team player able to pivot in an ever‑changing environment Demonstrated skills, knowledge and/or training in allied health, community services, animal management or other experience relevant to the role Possess and demonstrate sound experience, knowledge and/or training relevant to animal husbandry/care/training (desirable) A current (or ability to obtain) NDIS Worker Screening and Working with Children Check We’re committed to diversity along all dimensions and believe that the unique perspectives and contributions of all our team members drive our success. We welcome applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTQIA+ community, and people of Aboriginal and Torres Strait Islander descent. Happy Paws Happy Hearts are also looking for volunteers We can’t run our sessions without the help and support of our volunteer team. If you are interested in being a HPHH Volunteer, please contact . #J-18808-Ljbffr