Sales Support Coordinator

We're leading Western Australians to their intelligent energy future. And we want you to be part of it. You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state. But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future. Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works. We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy. We believe that the benefits of renewable energy aren’t just for some, they're for everyone. This is where you come in. Role Description: The Sales Support Coordinator is an exciting opportunity within our Business Customer & Growth function based at our Perth City Office. The Business Customer & Growth team provides high level customer service and account managed services to acquire, retain, and serve Western Australian businesses with excellence and care through a changing energy landscape. The Sales Support Coordinator works closely with, and provides a high level of customer support, to Synergy’s Contestable Customer Accounts. They support the sales, account management and contract management teams with a range of activities to ensure the customer receives a seamless customer experience. Job responsibilities: Demonstrate a diverse range of technical capabilities in handling customer support tasks. Managing customer interactions from various communication channels, working to understand and solve customer energy issues. Supporting the sales team by processing standard contract and service-related tasks to ensure a seamless customer and business experience. Ability to effectively collaborate with peers, review and improve processes, and provide feedback, where required. Demonstrate effective organisation and optimisation of task management to meet agreed SLAs. What you will bring: Completion of Year 12 certification. 3 years + experience in a sales or customer service environment. Understanding of energy sector and contestable customers. Demonstrated ability to work within a customer relationship system (CRM) and use other service technology tools Preferred experience in the use of SAP ISU, Salesforce, Power BI and Genesys telephony platform. So, what's it like working for Synergy? As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it. At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities. Here's a just a few of the benefits you'll have access to as a Synergy employee: Paid parental leave for primary and secondary caregivers Other leave options including reproductive and purchased annual leave Volunteer leave so you can give back to your community At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups. Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it. Click 'Apply' below to get started with your application. Applications close 5th December 2025 , however Synergy reserves the right to close applications when a suitable pool of candidates is identified. #J-18808-Ljbffr