Support At Home Team Leader

Job no: Work type: Permanent Full Time Classification: Band 7 - Commencing at $106,158 pa Categories: Management, Aged & Disability Support About the Role Are you passionate about supporting older people to live well at home? As our Support at Home Team Leader, you’ll guide and inspire a team of Care Partners to deliver exceptional, customer‑focused services. You’ll champion a culture of accountability, inclusion, and continuous improvement—bringing the City’s vision and values to life every day. This is your opportunity to lead a high‑performing team, drive positive change, and ensure our services meet the highest standards, policies, and regulations. Key Responsibilities Lead, motivate, and develop a diverse team of Care Partners. Foster an inclusive, customer‑first culture focused on results and accountability. Coach, mentor, and support staff to achieve their best. Champion health, safety, and wellbeing initiatives. Build strong relationships with internal and external stakeholders. Ensure compliance with aged care standards, Support at Home program requirements, and relevant legislation. Lead quality improvement initiatives and support audits and accreditation. Support change management and service enhancements. About you The ideal candidate for this role will be a seasoned professional in the Community Care or Aged Care sector, bringing deep knowledge of client packages, funding models, and budget management. You are someone who leads dynamic, high‑performing teams with confidence—championing contemporary, people‑centred leadership, driving continuous improvement, and fostering a strong safety‑first culture. If you’re passionate about shaping exceptional care experiences and inspiring others to do their best work, we’d love to have you on board. Qualifications Tertiary qualification (degree or diploma) in human services, social work, nursing, or a related field. Significant experience leading or supervising teams in community, aged care, or health services. Experience in business planning, budget management, and resource allocation. Knowledge of relevant legislation, aged care standards, and Support at Home program requirements. Advanced stakeholder engagement and negotiation skills. Ability to drive change and foster a culture of inclusion, accountability, and continuous improvement. Working with Children’s Check. Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City). Child Safety Responsibilities We are committed to being a child‑safe organisation and have zero‑tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy. Diversity and Inclusion At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience. We are the City From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Pam Newton – Manager Community Care | *** | ***********@geelongcity.vic.gov.au Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at *******@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared. #LI - Hybrid #J-18808-Ljbffr