Senior/Associate Watch Advisor
vor 2 Wochen
Senior/Associate Watch Advisor – A. Lange & Söhne Sydney Responsibilities Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy. Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations. Be attentive, responsive, and versatile to client requests, working with management to balance local brand initiatives, manufacturing deliveries, and client product expectations. Consistently achieve and/or exceed the individual & boutique overall monthly sales target, as directed by management. Provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, during events, and outside. Lead and manage all steps of the sale ceremony professionally and in accordance with the brand’s policy. Able to negotiate and handle objections with ease. Able to identify potential sales leads; perform targeted and diligent follow‑up generating product selling opportunities at the boutique. Participate in networking events to generate traffic and brand exposure in line with the brand’s values and positioning. Have a creative, forward‑thinking outreach initiative, maintain CRM efficiency, and build long‑lasting business relationships. Internal and external professional communication proficiency via telephone, email, and SMS messaging. Maintain a precise and efficient business schedule, including tasks, appointments, boutique duties, and continued learning. Strong CRM background with ability to analyze client data to generate sales. Capture consistent, accurate, and relevant client data to build and develop lasting relationships that result in sales. Appropriately resolve client issues/concerns and, when needed, escalates to management. Partner with management to develop a plan to support, and participate in, in‑store and off‑site events and networking. Represent the brand in a polite and professional manner in concordance with Richemont and Lange & Söhne official guidelines. Adhere to Richemont and Lange & Söhne social media guidelines and communications policies. Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business. Qualifications Possess a ‘can do’ attitude and understanding for luxury client experience. 3+ years of prior work experience in a timepiece‑related field. Exhibits critical‑thinking skills and is solution‑oriented. Availability and flexibility to work with the changing boutique schedule. Strong verbal, written, and organizational skills. Proficiency with MS Office and Excel software required. Secondary language is a plus. Interview Process Speak with HR to learn about you and preview team dynamics and company culture. Meet with the Flagship Manager and Country Manager to discuss responsibilities and opportunities. Potential final meetings with Maison’s Key Leaders. Job Details Seniority level: Entry level Employment type: Full‑time Industry: Retail Luxury Goods and Jewelry #J-18808-Ljbffr
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