Head Of Fulfilment Operations

Responsibilities Jenner & Co Logistics and Supply Chain is retained, by its Sydney based client, to source their new Head of Fulfilment Operations. This exciting role will be based in Sydneys West, and the successful person will be required to work from the site 5 days a week. Full end to end ownership and functional responsibility for fulfilment operations (Inbound / Outbound / Inventory and Workforce Planning), managing a partially automated fulfilment centre. Set and monitor KPIs and SLAs to improve the customer experience and fulfilment centre performance, providing best in class services to our customers. Develop strategy for operations & fulfilment, Inclusive of forward looking FC and automation plans for the Short, medium and long term. Lead the vision, strategy and roadmap for operations workforce planning ensuring robust planning and forecasting to fit with changing business needs, superior internal and external stakeholder management and anticipation of workforce trends. Lead and cultivate a high performing, professional and accountable Fulfilment Centre, working with your leadership team to benchmark performance and behaviours, create efficiencies and share best practice, while ensuring synergies and consistency of leadership across Inbound, outbound and Inventory. Ensure all employees are aware of and comply with business policies, and are provided with information that will assist them to conduct themselves accordingly. Lead and support FC sustainability initiatives including packaging, waste management, energy efficiency and circular recycle projects. Analyse information and data to identify risks and opportunities to current and future strategy. Build strategic partnerships and relationships cross functionally and with clients, vendors, and all other professional business relationships as required. Play a key role in supporting Operations projects and initiatives as required. Represent Operations at industry events, Town Halls and Executive board meetings as required Financial, Training & Auditing. Sole accountability for the P&L, while successfully leading and managing financial budgets, operational targets and overall spend. Managing internal audits, executing change and defining future strategy plans. Deliver on cost effective, outcome based training to ensure the site is upskilled and we are constantly improving of our ways of working. Evaluating and improving frameworks, systems and processes while gathering and analysing operational data to deliver a suitable strategic plans. Monitoring and reducing costs where possible, working collaboratively with vendors and suppliers and negotiating 3rd party contracts. Health & Safety Responsibility for the health and safety across our Fulfilment Centre ensuring safe work practices, a safety-first culture and environment through championing and delivering key health and safety initiatives and outcomes, ensuring high risks are addressed, safety is embedded in every leader's responsibilities. Transform, optimise and champion our internal safety systems and continually work toward zero site incidents. Create and cultivate a psychologically safe work environment. Qualifications The person Minimum 8 years senior manager level experience leading fulfilment / distribution centre operations, preferably in the retail / e-commerce sector. Superior communication skills with the ability and adaptability to tailor to suit audience needs and get the best outcomes. Strong leadership and coaching at all levels to successfully raise the bar. Successfully lead large scale projects from end to end, on time and within budget. Exceptional stakeholder management and relationship building functionally and cross functionally excelling at networking and stakeholder management to foster mutually beneficial outcomes. Experience in working with S&OP processes enterprise wide and engaging in commercial stakeholder planning processes. Proven ability to drive measurable customer and business outcomes. Expertise in warehouse management systems & automation. High level, proven financial and business acumen. If you believe you have the relevant operational skillset, people leadership and relationship skills we would love to hear from you. This exciting opportunity is being handled by Marc Jenner, who will present a final shortlist of 6 to the client. Interviews are likely to begin early Jan. We look forward to hearing from you, thanks Jenner & Co Logistics & Supply Chain Recruitment. #J-18808-Ljbffr