Digital Delivery Manager

Digital Delivery Manager Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As a Digital Delivery Manager, you’ll play a key role in our fast‑paced Digital Sales Growth team, driving digital innovation and elevating the online customer experience. Reporting to the Associate Director – eCommerce Growth, you’ll be responsible for ensuring a secure, resilient website, enabling seamless online ordering, and optimizing delivery processes to support growth across our core product lines. What You’ll Do Support a diverse digital delivery team, encouraging accountability and high performance. Coordinate the delivery of digital initiatives, ensuring alignment with strategic priorities. Collaborate with peers to embed consistent delivery practices and governance frameworks. Supervise progress, manage risks, and report performance to senior leadership. Serve as the escalation point for delivery issues, ensuring timely resolution. Drive digital sales initiatives to improve NPS, digital sales mix, CLV, and conversion rates, while supporting team wellbeing. Build strong relationships across business divisions, acting as a trusted partner and influencer. What You Bring Proven experience in Digital Delivery Management, with expertise in backlog management, prioritisation, and iterative delivery. Proven success leading delivery teams and delivering large‑scale digital initiatives. Skilled in risk management, dependency tracking, and issue resolution. Excellent collaboration, coordination, and executive reporting abilities. Strong analytical, written, and verbal communication skills. Highly organised, diligent, and passionate about delivering exceptional customer experiences. Strong interpersonal and leadership skills, with a collaborative, solution‑oriented attitude and a focus on continuous improvement. The good stuff…. Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on‑site childcare centre. Competitive leave policies, including additional "Connected” days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer‑neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future‑ready skills with Optus U’s industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in‑person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6‑8 minutes); morning and afternoon. Equal Opportunity Employment At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Telecommunications #J-18808-Ljbffr