Field Staff Scheduler

Vor 3 Tagen

City of Melbourne, Österreich Choice Metering Pty Ltd Vollzeit

About the Company Choice Metering provides electricity, gas and water metering services to the Embedded Network market. We use market‑leading equipment and software to manage our field services staff. About the Role Based in Melbourne’s south east, we have an exciting and challenging opportunity for a passionate and motivated Field Staff Coordinator & Team Leader utilising our in‑house built software solutions. Reporting into the Operations Manager, the primary purpose of this position is to manage our team of field operators and contractors conducting both the reading of meters and Service Orders for tenants moving in and out of apartments. Key Responsibilities Coordinate daily work for our team of meter readers and contractors ensuring all tasks are completed each day. Process exceptions resulting from the daily work schedule. Manage and resolve site access issues as they arise. Ensure the field staff comply with business procedures, customer processes and regulatory requirements. Notify the Retailer of any metering irregularities, suspected tampering and unsafe meter installations found. Liaise with customers to help solve problems relating to metering issues or provided readings. Assist in the provision of performance reports on a monthly basis and attend Monthly Meetings. Qualifications & Experience Minimum of 1–3 years experience in utilities metering or field service coordination. Minimum of 1–3 years of team leadership or supervisory experience. Fluent English (verbal & written) with good communication skills. Ability to deal with Building Managers and understand their requirements. Intermediate Microsoft Office (Excel, Outlook‑Email, Word). Possession of a Victorian driver’s licence. Health and safety awareness and environmental consciousness. Core Skills Analytical abilities. Self‑organisational skills and initiative. Time management. Coordination skills ensuring balanced workload and operational efficiency. Ability to lead a team of field operators and solve any issues quickly. Attention to detail and timely response to customer enquiries. Flexibility and adaptability. Problem‑solving and decision‑making skills. Additional Skills or Knowledge Experience with Field Service Coordination. Scheduling software exposure. Team leadership. Utility meter reading: electric, gas or water. Benefits & Work Environment Choice Metering values its employees and the commitments they make to the company, with a focus on WHS&E. In return, we provide a supportive, flexible and encouraging environment to all employees that rewards and facilitates ongoing growth and development. As an essential service provider, we can provide job stability. If you feel you are suitable for this role and would like to learn more about the culture and people, please don’t hesitate to apply. #J-18808-Ljbffr

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