Senior Site Reliability Engineer

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remote type

Remote

locations

Remote Australia

time type

Full time

posted on

Posted Yesterday

job requisition id

R-038412

Red Hat is looking to hire a senior SRE (Senior Customer Success Architect) for the Red Hat Demo Platform team. In this role you’ll oversee demos, workshops and lab environment health. This work will include but is not limited to ticket queue tracking, incident triage, troubleshooting and escalation and coordination, customer facing workshops support, infrastructure readiness, status reporting and process improvements, integration with various internal and partner-focused enablement programs and communications alignment. The SRE will work across functions to meet dynamic business needs. The SRE will maintain our Openshift environments and take an instrumental part in development of our open source platform based on Openshift, Ansible, Python and GoLang.What you will doWork as a part of a global engineering and support team (multiple time zones) to deliver stability and to support enablement and technical sales activities.

Resolve users’ incidents, identify problems and maintain a high degree of customer service

Maintain the platform, infrastructure & tools to ensure successful demo and labs launches

Complex Software Application Maintenance and Automation

Continually iterate and improve dev processes to optimize Devops metrics; speed up response times and resolution times, improve the overall quality of activities

Support Red Hat’s private cloud infrastructure running on multi-cloud environments (AWS, GCP, Azure, IBM and more)

Work with global cross company teams

Manage the life cycle of technical assets in the catalog, including onboarding, maintenance and retirement

Engage in incident management - triage, troubleshooting, escalation and proper stakeholders communication management

Own Devops KPIs and metrics and optimize services

Support company events, hackfests, electronic trainings and instructor led-training sessions

Develop our platform fand API components

Secured open source development

Maintaine our Openshift, VMware, Openstack and Ansible based environments

What you will bringExperience in technical support or customer services organization within a technology-oriented environment

Experience with leading technical events, lab/demo infrastructure setup and support

Ability to handle multiple priorities and meet deadlines in a fast-paced environment while maintaining high attention to detail

Experience working in agile, cross-functional, matrix organization

Excellent written and verbal communications skills

Experience working with Service Now or a similar ITSM platform

Familiarity with industry best practices related to delivery management and open source software development, preferably in regulated environments

Experience working successfully across cultures, time zones, and languages

Strong customer service skills

8+ years of experience as an SRE working with public cloud providers, in a software development company

7+ years experience with Red Hat Enterprise Linux and open source technologies

5+ years experience development in Python, SQL, Bash, Ansible and GoLang

8+ years experience with Openshift, Docker, Kubernetes

3+ years experience as an architect

3+ years experience with VMware

2+ years experience with OpenStack - advantage

Experience working with Git. Jira and Confluence

Proven ability to build and nurture relationships across multiple teams and to diligently follow through on commitments

Ability to work in a fast-paced, Agile based innovative environment, working on many projects and responsibilities at the same time with ability to reprioritize effectively when needed

Familiarity with Red Hat’s infrastructure technologies, particularly in the emerging technologies space, cloud, containers, automation, and DevOps

A desire and passion to work for a startup like group within Red Hat and ability to hold several hats

Red Hat certification holder - a must

#LI-SH4About Red HatRed Hat

is the world’s leading provider of enterprise open source

software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.Diversity, Equity & Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email

. General inquiries, such as those regarding the status of a job application, will not receive a reply.About Red Hat

We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.Open unlocks the world’s potential

At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

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